IT Service Desk Specialist — Hybrid/Remote Ready

Accenture Malaysia; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Accenture Malaysia's Service Desk team is seeking a motivated IT professional to provide first- and second-level support for PCs, laptops, peripherals, and standard business applications in a fast-paced environment.

You will diagnose and resolve hardware, software, OS, and connectivity issues, manage user accounts, and contribute to incident management and service improvements. A Diploma or degree in IT/CS/Engineering is required, with 1–3 years of relevant experience.

Qualifications

• Diploma, Advanced Diploma, or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• 1–3 years of Service Desk, Help Desk, Desktop Support, or End User Computing experience.
• Experience with Windows OS, Microsoft 365, and standard enterprise hardware.
• Familiar with PC/Laptop/printer troubleshooting and basic connectivity issues.
• Familiarity with ticketing and IT Service Management tools.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent customer service, communication, and stakeholder management skills.
• ITIL Foundation, CompTIA A+, Microsoft Certified, or equivalent certifications.

Responsibilities

• Provide first and second-level technical support for PCs, laptops, peripherals, and standard business applications.
• Diagnose and resolve hardware, software, OS, and connectivity issues promptly.
• Install, configure, maintain, and upgrade laptops/desktops and related equipment.
• Manage user accounts, access requests, passwords resets, and basic security tasks.
• Log, track, and resolve incidents and service requests per SLAs.
• Coordinate with infrastructure, network, app and vendor teams for escalation.
• Perform hardware replacement, imaging, software deployment, and device lifecycle work.
• Create and maintain technical docs, knowledge articles, and support procedures.
• Support asset inventory management and equipment tracking.
• Identify recurring issues and suggest process improvements.

Skills

Customer service

Communication

Stakeholder management

Analytical thinking

Troubleshooting

End User Support

Education

Diploma/Advanced Diploma/Bachelor's Degree in IT/CS/Engineering

Tools

Active Directory

Device imaging

Software deployment

ITIL/ITSM tools

Job description

Accenture Malaysia's Service Desk team is seeking a motivated IT professional to provide first- and second-level support for PCs, laptops, peripherals, and standard business applications in a fast-paced environment.

You will diagnose and resolve hardware, software, OS, and connectivity issues, manage user accounts, and contribute to incident management and service improvements. A Diploma or degree in IT/CS/Engineering is required, with 1–3 years of relevant experience.