IT Project Trainer (fresh graduates are welcome)

J&T Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Kuala Lumpur is looking for an IT Project Trainer to design and deliver training programs for successful IT project implementation. The role involves conducting system training, preparing training materials, and supporting system rollout. Ideal candidates should have a Diploma or higher, good communication skills, and be able to work in a multitasking environment. Knowledge of Microsoft Office and proficiency in English and Mandarin is required for effective communication with clients.

Qualifications

• Experience in system training, rollout, or business process tasks is an advantage.
• Able to work well in routine and long-term tasks.
• Strong sense of responsibility and ownership of projects.
• Good teamwork and communication skills across departments.
• Willing to travel within Malaysia when needed.

Responsibilities

• Design and deliver comprehensive training programs for IT projects.
• Conduct system training for users on correct system usage.
• Prepare and update training materials (SOP, PPTs, videos).
• Support system rollout by working closely with the project team.
• Collect user feedback and prepare reports for improvements.
• Assist in User Acceptance Testing (UAT).
• Provide basic system support to users.

Skills

Good presentation and communication skills

Excellent listening and interpersonal skills

Basic understanding or experience in system logic

Proficient in Microsoft Word, Excel, and PowerPoint

Able to understand user needs and feedback

Education

Diploma/Advanced Diploma or higher qualification in any field

Job description

IT Project Trainer (fresh graduates are welcome)

About the role
J&T EXPRESS (MALAYSIA) SDN. BHD. is seeking an experienced IT Project Trainer to join our team in KL Eco City, Kuala Lumpur. As an IT Project Trainer, you will be responsible for designing and delivering comprehensive training programs to support the successful implementation of IT projects within the company.

Conduct system training for users and ensure they understand how to use the system correctly.

Conduct on-site system research, gather issues and usage scenarios, and prepare simple improvement suggestions.

Design, prepare and update training materials (SOP, PPTs, videos, etc.) and facilitate training sessions with clear guidance and support.

Work closely with the project team and regional staff to support system rollout and follow up with users.

Collect user feedback and prepare clear reports and improvement proposal for the project team.

Assist in User Acceptance Testing (UAT) to check whether system functions work as expected.

Provide basic system support and help users solve simple system issues.

Handle other tasks assigned by management.

Requirements:

Possess a Diploma/Advanced Diploma or higher qualification in any field (IT or related majors are a plus).

Experience in system training, system rollout, or business process tasks is an added advantage.

Patient, stable, and reliable personality, able to work well in routine and long-term tasks.

Strong sense of responsibility and able to take ownership of assigned projects.

Good teamwork and communication skills when working with different departments.

Willing to travel within Malaysia when needed.

Able to stay organised and focused in a multitasking environment.

Skill Set Required:

Good presentation and communication skills.

Excellent listening and interpersonal skills, able to understand user needs and feedback.

Basic understanding or experience in the operation and functionality of system logic.

Proficient in Microsoft Word, Excel, and PowerPoint for preparing training materials, SOPs and reports.

Required language(s) : English, Mandarin, Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.