IT INFRASTRUCTURE & SUPPORT EXECUTIVE

Medicare Assistance Sdn Bhd; Klang City; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Standby allowance

Training & development

Exposure to critical infra

Career development

Job summary

Medicare Assistance Sdn Bhd in Klang, Malaysia, is seeking an IT Support specialist to monitor, maintain and troubleshoot LAN, WAN, Wi-Fi, VPN, and related networking and security infrastructure. The role focuses on Level 1–2 technical support for hardware and Windows systems, plus device configuration and asset management.

You will join an established group within Medicare, supporting onboarding/offboarding, vendor coordination, and scheduled after-hours maintenance.

Qualifications

• Diploma or degree in IT, CS, networking or related field.
• Minimum two years of IT support, infra or network admin experience.
• Strong troubleshooting and communication skills.
• Experience with Windows 10/11, Windows Server and Microsoft 365.

Responsibilities

• Monitor, maintain and troubleshoot LAN, WAN, Wi-Fi, internet, VPN, routers, switches and firewalls.
• Provide Level 1 and Level 2 support for hardware, software and Windows systems.
• Configure and maintain laptops, desktops, printers and other IT devices.
• Manage Microsoft 365, Windows Server, Active Directory and user access rights.
• Support onboarding, transfers and offboarding, including device setup.
• Maintain IT asset, license, warranty and vendor records.
• Coordinate with IT vendors and service providers until issues are resolved.
• Perform system health checks, antivirus monitoring and basic cybersecurity controls.
• Maintain technical documentation and incident logs.

Skills

Windows 10/11

Windows Server

Microsoft 365

Active Directory

TCP/IP

DNS

DHCP

VPN

Wi-Fi

Troubleshooting

Communication

Organisational skills

Education

Diploma or Degree in IT/CS/Networking

Tools

Intune

Entra ID

Azure

AWS

GCP

Job description

Monitor, maintain and troubleshoot LAN, WAN, Wi-Fi, internet, VPN, routers, switches and firewalls.

Provide Level 1 and Level 2 technical support for hardware, software, Windows systems and user issues.

Configure and maintain laptops, desktops, printers, scanners, meeting-room equipment and other IT devices.

Manage Microsoft 365, Windows Server, Active Directory, user accounts and access rights.

Support employee onboarding, transfers and offboarding, including device and system-access setup.

Maintain IT asset, software licence, warranty, subscription and vendor records.

Coordinate with IT vendors, service providers and internet providers until issues are resolved.

Perform system health checks, updates, antivirus monitoring, backup verification and basic cybersecurity controls.

Maintain technical documentation, network diagrams, incident logs and operating procedures.

Participate in scheduled after-hours maintenance and standby support for critical incidents.

Requirements

Diploma or Degree in Information Technology, Computer Science, Networking or a related field.

Minimum two years of experience in IT support, infrastructure support or network administration.

Practical knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, VPN and Wi-Fi.

Familiarity with routers, switches, firewalls, endpoint security, backup systems, CCTV, PABX and basic virtualisation.

Cloud, Microsoft Azure, AWS, GCP, Intune or Entra ID experience is an advantage.

Strong troubleshooting, communication and organisational skills.

Able to work independently and provide after-hours standby support when required.

A valid driving licence and own transport are advantageous.

What We Offer:

Competitive salary based on experience.

• Medical and employment benefits.
• Standby allowance in accordance with company policy.
• Training and professional development opportunities.
• Exposure to business-critical infrastructure, networking, Microsoft 365 and cybersecurity projects.
• Career development opportunities within Medicare Group.

We are an established Group of Companies in Klang, marketing a range of Takaful products and processing medical insurance claims. We have been in the Insurance industry since 1999 and have a clientele of over 300,000 throughout the country. In line with our business expansion, we are looking for suitable candidates to fill the above position.