IT Incident & Problem Management Lead

Comet Plasma Control Technologies; Seberang Perai; Hybrid; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Profit sharing

Flexi Benefits for health checks, dent

Comprehensive medical insurance

Meal/transport/toll/mobile/car loan

Job summary

Comet Technologies Malaysia Sdn Bhd in Penang is seeking an IT Incident & Problem Manager for the Plasma Control Technologies division. You will lead and coordinate major IT incidents, ensure rapid restoration, and act as the central communications point for stakeholders and leadership.

Ideal candidates have 5+ years of ITIL experience, strong RCA and reporting skills, and a degree in Computer Science or Information Systems. This role offers flexible working options and profit sharing.

Qualifications

• 5+ years hands-on ITIL operations experience (Incident, Problem, Change).
• Strong expertise in Major Incident Management and service restoration.
• Experience coordinating cross-functional technical teams in production environments.
• Excellent stakeholder management, communication, and executive KPI reporting.

Responsibilities

• Lead and coordinate major IT incidents, restoring services quickly and meeting SLAs/OLAs.
• Act as central incident communication point, providing timely updates to stakeholders and leadership.
• Own incident governance, reporting, KPI dashboards, and trend analysis.
• Drive root cause investigations for major incidents and ensure permanent fixes.
• Proactively analyze incident trends and collaborate with teams on long-term fixes.

Skills

ITIL operations

Incident management

Problem management

Change management

Cross-functional leadership

Stakeholder management

Executive updates

Education

Bachelor's degree in Computer Science/Information Systems

Job description

Comet Technologies Malaysia Sdn Bhd in Penang is seeking an IT Incident & Problem Manager for the Plasma Control Technologies division. You will lead and coordinate major IT incidents, ensure rapid restoration, and act as the central communications point for stakeholders and leadership.

Ideal candidates have 5+ years of ITIL experience, strong RCA and reporting skills, and a degree in Computer Science or Information Systems. This role offers flexible working options and profit sharing.