Issue Management Lead Analyst

Citigroup Inc.; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global financial services firm in Kuala Lumpur seeks an experienced professional for an Issue Management role. The role involves coordinating issue resolution and ensuring compliance with policies. You will engage with stakeholders to develop corrective action plans and ensure robust tracking of issues. The ideal candidate has 6-10 years in operational risk, controls, or compliance, strong analytical skills, and proficiency in Microsoft Office. A Bachelor's degree is required, with a Master's preferred, and the position offers a full-time contract.

Benefits

Access to telehealth options

Health advocates

Confidential counseling

Qualifications

• 6-10 years of experience in operational risk management or compliance.
• Strong knowledge in controls development and execution.
• Experience in implementing sustainable solutions.

Responsibilities

• Assist in coordinating management of issues with stakeholders.
• Support issue quality reviews ensuring compliance.
• Maintain tracking and reporting of issue inventory.

Skills

Analytical Thinking

Communication

Controls Lifecycle

Risk Management

Education

Bachelor's/University degree

Master's degree preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education

Bachelor's/University degree, Master's degree preferred

The role supports the Citigold/Citigold Private Client (CG/CPC) Business in issue quality reviews. A strong understanding of retail banking products and processes will be highly beneficial. The successful candidate will demonstrate a high sense of urgency, strong results orientation, and the ability to take initiative, work independently, and prioritize effectively in a dynamic environment. This position requires a proactive team player who can multitask and has a proven track record in influencing diverse stakeholders to secure buy‑in and drive consensus.

Job Family Group:

Controls Governance & Oversight

Job Family:

Issue Management

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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