Internship IT Platform Operations (Reporting Platform)

ACO Tech Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

ACO Tech Sdn Bhd in Kuala Lumpur is seeking a motivated IT platform administrator to support platform health, user accounts, permissions, and RBAC. The role includes triaging tier-1 tickets and assisting stakeholders with navigation and reporting tasks.

You will help maintain reporting pipelines and data operations, ensuring smooth data integration and timely delivery of insights within a fast-paced tech environment in Malaysia.

Responsibilities

• Platform Administration and Support: Assist in managing user accounts, permissions, and RBAC.
• Monitor platform health, track system performance, and help troubleshoot routine IT or data integration issues.
• Handle tier-1 user support tickets, addressing stakeholder inquiries regarding platform navigation, report generation, and access issues.
• Data and Reporting Operations: Support the maintenance of reporting pipelines and data operations.

Job description

Key Responsibilities

• Platform Administration and Support:
  • Assist in managing user accounts, permissions, and Role-Based Access Control (RBAC).
  • Monitor platform health, track system performance, and help troubleshoot routine IT or data integration issues.
  • Handle tier-1 user support tickets, addressing stakeholder inquiries regarding platform navigation, report generation, and access issues.
• Data and Reporting Operations:
  • Support the maintenance of reporting pipelines, pe...