Intern (GELM Operations-Policy Servicing Administration)

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Great Eastern is seeking an Intern for GELM Operations-Policy Servicing Administration in Kuala Lumpur. The role supports New Product/Campaign and Project/Enhancement units, coordinating with IT and process owners to address enhancement requests and readiness for new product launches.

Responsibilities include working with Product Marketing and IT to analyze new products, gathering requirements, preparing test plans and conducting UAT, while tracking progress on development, deployment and

Qualifications

• Must-have: degree or diploma with supervisory experience, PM certification a plus.
• Experience in insurance-related fields advantageous.
• Ability to translate business issues into effective program solutions.
• Strong cross-functional collaboration across IT, business units and stakeholders.
• Proven ability to manage test planning and UAT activities.

Responsibilities

• Act as liaison between IT, System Support, project team and process owners.
• Address enhancement requests and ensure readiness for new product launches and system enhancements.
• Coordinate with business users to support new product developments and collect feedback.
• Work with Product Marketing and IT to analyze new products and define system enhancements.
• Attend system enhancements for new projects, major releases, RSA, campaigns and regulatory changes.
• Gather business requirements with SMEs and stakeholders; analyze system issues and provide workarounds.
• Assist in preparing test plans, test cases and walkthroughs with process owners.
• Plan activities and milestones for enhancements and defects; monitor timelines for development, UAT, deployment and Go-Live.
• Execute UAT based on scope within timeline; track status and communicate progress to stakeholders.
• Assist with ad hoc tasks as assigned by supervisor.

Skills

Interpersonal skills

Communication

High quality under pressure

Problem solving & creative solutions

Education

Degree in CS/IT/Business Admin or Diploma with 5+ years supervisory experience

PM Certification advantageous

Tools

Microsoft Office

Project Management

Insurance systems knowledge

Job description

Intern (GELM Operations-Policy Servicing Administration)

Staff member of New Product/Campaign and Project/Enhancement unit. Act as the liaison between IT, System Support team, project team, respective process owners, and other departments’ stakeholders. To provide consultation support, to address enhancement request, and ensure readiness on new product launches and system enhancements.

New Product Support

Coordinate with business users to support new products developments and collect product feedback to ensure needs/features are represented and prioritized within New Products Team and IT which covers product engine.

Work closely with Product Marketing and IT team in providing analysis of new products and providing system enhancements requirements to support current system gaps and new product features

Attend system enhancement for new projects, major releases RSA, campaigns and system change resulted from regulatory guideline.

Coordinate and work closely with SMEs, stakeholders to gather business requirements Work with business user by analysing current system issues and provide guidance for work around.

To assist in preparation of test plan, test cases, and test scenarios and walkthrough with process owners.

Planning for the activities and milestone of the enhancement and/or defects reported on the system.

Execute User Acceptance Test (UAT) for system enhancement based on the enhancement scopes of the new products/campaign/project/enhancement within timeline.

Work closely with IT and track the status & timeline for all activities including system development, enhancement, UAT, deployment and Go-Live activities.

Assess the impact and provide the workaround on production enquiries/defect/data patching/data extraction.

To assist in any other ad hoc tasks assigned by superior.

1. Qualification Possess either Degree in Computer Science, Information Technology or Business Administrative or any related field(s) or Diploma with more than 5 years’ experience in supervisor roles. Certification in Project Managements would be added advantage.

2. Working experience Minimum 2 years of working experience with working experience in insurance-related fields would be added advantage.

3. Skill set Independent & strong interpersonal skills Communication skill, with ability to communicate at all levels Ability to produce high quality work under pressure Ability to translate business issues/challenges into effective/creative program solutions

4. Knowledge Life and/or Group and/or Banca Insurance System Development Product Knowledge Microsoft Office (Excel, Words & PowerPoint) Project Management

5. Competency Cross Functional Knowledge Data/Information Gathering, Analysis & Management Business Process Analysis Customer Service Orientation Leadership Analytical Thinking Relationship Building & Customer Service Orientation Problem solving and decision making Multitasking & Flexible Sense of Urgency: Able to meet tight timelines Detailed and emphasis on Performance Driven Culture High level of integrity takes accountability of work and good attitude over teamwork. Takes initiative to improve current state of things and adaptable to embrace new changes.

• Champion and embody our Core Values in everyday tasks and interactions.


• Demonstrate high level of integrity and accountability.


• Take initiative to drive improvements and embrace change.


• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.


• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.