Intern, Digital Sales Product Support (6 months)

Principal Malaysia; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Job summary

Principal Malaysia is seeking an Intern to join the Digital Sales Product Support Team to validate and test system changes delivered by the development team, ensuring they meet approved business requirements and align with intended sales journeys.

You will assist in verifying changes before and after go-live, represent the business in sign-off processes, and help maintain smooth sales operations without disruption.

Qualifications

• Pursuing or recently completed a degree in Information Technology, Marketing, Business, or related fields.
• Strong analytical and problem-solving skills with attention to detail.
• Good understanding of digital platforms, user journeys, and testing processes.
• Good communication and coordination skills to work with cross-functional teams.
• Ability to document test cases, results, and issues accurately.

Responsibilities

• Work with Digital Sales, Finance Operations, UT & PRS Operations, CSD, and IT to support digital sales processes.
• Perform end-to-end testing of digital sales deliverables and validate against approved requirements and user journeys.
• Provide input for sign-off prior to go-live and support readiness activities.
• Conduct post-go-live checks, track issues, and follow up with stakeholders to ensure smooth operations.
• Collaborate with the Digital Platform Manager and development team on defect resolution and re-testing.
• Maintain accurate records of test cases, results, issues, and sign-off documentation.

Skills

Analytical skills

Attention to detail

Education

Pursuing or recently completed degree in IT/Marketing/Business

Job description

At Principal, we invest in what matters. And building dedicated teams is where it all begins. We’re drawn to people who bring outstanding perspectives, passion, and expertise to help us advance the financial security and well-being of our customers. We also aim to transform our growing business and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

We are looking for an Intern to join our Digital Sales Product Support Team to support by validating and testing system changes delivered by the development team, ensuring they meet approved business requirements and align with intended sales journeys. You will assist in verifying changes before and after go-live, represent the business in sign-off processes, and help maintain smooth sales operations without disruption.

What You’ll Do

• Work closely with Digital Sales, Finance Operations, UT & PRS Operations, CSD, and IT teams to support digital sales processes.
• Perform end-to-end testing of digital sales deliverables, validate changes against approved requirements and user journeys, and ensure alignment with business expectations.
• Provide input for sign-off prior to go-live, highlight gaps or risks, and support readiness activities.
• Conduct post-go-live checks, track issues, and follow up with stakeholders to ensure smooth operations.
• Collaborate with the Digital Platform Manager and development team on defect resolution and re-testing; communicate validation outcomes to stakeholders.
• Maintain accurate records of test cases, results, issues, and sign-off documentation.

Who You Are

• You are currently pursuing or recently completed a degree in Information Technology, Marketing, Business, or related fields.
• Strong analytical and problem-solving skills with attention to detail.
• Good understanding of digital platforms, user journeys, and testing processes.
• Good communication and coordination skills to work with cross-functional teams.
• Ability to document test cases, results, and issues accurately.