Intern - Digital & Data Services (April 2026 Intake)

PwC; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Full time

Job summary

PwC Malaysia is offering a Digital & Data Services Intern position within the Internal Firm Services (IFS) – Information Technology team. The role provides hands-on exposure to IT operations, digital tools, data-driven service improvements, and service management processes, with opportunities to work on real client projects alongside experienced professionals.

The internship emphasizes skill development, learning mindset, and collaboration across cross-functional stakeholders while delivering

Qualifications

• Internship/trainee program at PwC Malaysia.
• Hands-on exposure to IT operations and digital tools.
• Collaborate with IT professionals on operational tasks and projects.

Responsibilities

• IT Support & User Assistance: respond to inquiries, troubleshoot issues, and assist service desk.
• Incident Management: triage, track, and resolve IT incidents per ITSM.
• Data & Service Performance Analysis: collect data, identify trends, and create simple dashboards.
• Process Improvement & Collaboration: participate in continuous improvement and document IT processes.
• Professional & Personal Development: embrace learning and uphold PwC standards.

Skills

Active Listening

Communication

Teamwork

Empathy

Inclusion

Intellectual Curiosity

Optimism

Well Being

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Intern/Trainee

Job Description & Summary

At PwC, we focus on nurturing and developing individuals across our entry level careers programmes, providing them with opportunities to start their professional journey. We offer various entry-level positions and programmes for individuals to gain valuable experience and grow their skills.

As an intern at PwC, you will get hands-on experience and exposure to various industries, allowing you to develop your skills and gain valuable insights into the world of professional services. In your internship, you will have the opportunity to work alongside experienced professionals and contribute to real client projects.

As a Digital & Data Services Intern at PwC Malaysia, you will be part of our Internal Firm Services (IFS) – Information Technology team, gaining hands‑on exposure to IT operations, digital tools, data‑driven service improvements, and service management processes. This internship offers a valuable opportunity to develop technical skills, support real operational needs, and collaborate closely with IT professionals across the firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Key Responsibilities

1. IT Support & User Assistance

• Respond to user inquiries and troubleshoot common IT issues related to hardware, software, access, and system functionality.

• Assist the service desk team in resolving technical problems and providing timely user support.

• Collaborate with team members to deliver quality work that adds value to users and internal stakeholders.

1. Incident Management

• Support the triage, tracking, and resolution of IT incidents following established IT Service Management (ITSM) processes.

• Update incident records, document actions taken, and elevate issues when necessary.

• Communicate incident progress and outcomes to end users in a clear and professional manner.

1. Data & Service Performance Analysis

• Collect and analyze service performance data to identify trends, bottlenecks, and improvement areas.

• Develop simple dashboards or reports to support service improvement initiatives.

• Gather information from various sources to analyze facts and discern patterns that support operational insights.

1. Process Improvement & Collaboration

• Participate in continuous improvement discussions to enhance IT service delivery and overall user experience.

• Contribute ideas and assist in refining IT processes and workflow documentation.

• Work closely with the Digital & Data Services team and cross‑functional stakeholders on ad hoc operational tasks or digital projects.

1. Professional & Personal Development

• Embrace a learning mindset and take ownership of your development throughout the internship.

• Actively listen, ask questions, and communicate clearly in both technical and non‑technical discussions.

• Apply relevant professional and technical standards, upholding PwC’s code of conduct and independence requirements.

Minimum years experience required

• n/a

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Teamwork, Well Being

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date