Innovation Tech Solution Sales Specialist (GenAI/Cloud) - BytePlus - Malaysia

ByteDance; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

ByteDance’s BytePlus team in Malaysia is seeking Sales professionals with GenAI and/or Cloud experience to drive new business and manage a portfolio of enterprise clients. You will own the full customer success lifecycle, from onboarding to retention, while collaborating with the sales team and product teams to maximize value for clients.

The role emphasizes cross-sell and upsell opportunities, ongoing client success measurement, and contributing to a data-driven product roadmap within a

Qualifications

• Bachelor's degree in relevant field.
• Minimum 3 years in Sales/Business Development with AI/LLM or Cloud products in Malaysia.
• Ability to persuade, negotiate and build consensus.

Responsibilities

• Drive customer success outcomes: product adoption, satisfaction, and account health.
• Manage onboarding, training, support and retention for client portfolio.
• Collaborate with the wider team to improve the customer lifecycle process.
• Identify cross-sell and upsell opportunities with the sales team.
• Provide feedback to product/business on roadmap inputs.
• Manage customer success platforms to high standards.
• Support a company-wide culture of customer success.

Skills

Sales & BD (3+ yrs)

Education

Bachelor's degree or above

Job description

Responsibilities

Join the Fast-Growing BytePlus Team

BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions.

As part of the BytePlus Team, you help enterprise customers build what's next for their business.

Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future.

We empower our clients to focus on what truly matters.

Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world.

You can help us to achieve our mission.

We are looking for Sales professionals with GenAI and/or Cloud experience to join our team to tap into potential client opportunities and growing new business in Malaysia. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team and extended team to:

• Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
• Manage the onboarding, training, support and retention for your client portfolio.
• Collaborate with the wider team to define and improve the customer lifecycle process.
• Identify and collaborate with the sales team on cross-sell and upsell opportunities.
• Provide feedback to the business and product team that helps define our product roadmap.
• Manage the customer success platforms to a high standard.
• Assist in driving a company-wide culture of customer success.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Business, Finance, or a related field
• At least 3 years of proven experience in Sales and Business Development with AI/LLM or Cloud products in Malaysia
• Ability to influence through persuasion, negotiation, and consensus building.
• An understanding of our client base and the challenges they face.

Preferred Qualifications

• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset
• SaaS or PaaS technology experience

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.