IT Services, Support Analyst & Senior Support Analyst

MSIG Insurance (Malaysia) Bhd Registration No; Kuala Lumpur; On-site; MYR 48,000 - 66,000; Full time

Job summary

An insurance company in Kuala Lumpur is seeking a Support Analyst to manage IT Helpdesk logs and application support. The ideal candidate has a degree in computer-related disciplines and 2-5 years of experience in insurance application support. Responsibilities include resolving helpdesk issues, maintaining documentation, and supporting user acceptance testing. A proactive attitude and skills in analysis are essential.

Qualifications

• Minimum 2-5 years relevant experience in insurance application support.
• Programming and insurance operational exposure is an advantage.

Responsibilities

• Manage and resolve IT Helpdesk logs and other application support.
• Maintain and standardize documentation related to production support.
• Perform data extraction and document according to standards.
• Analyze IT Helpdesk logs to prevent recurrence of issues.
• Coordinate and support user acceptance testing.

Skills

IT Helpdesk Management

Technical Aptitude

Analytical Skills

Business Focus

Education

Degree in computer-related disciplines

Job description

IT Services, Support Analyst & Senior Support Analyst

Full-Time

• Manage and resolve IT Helpdesk logs and other application support in relations to application related issues.
• Maintain and standardize documentation related to production support.
• Perform data extraction and document according to standards required.
• Perform analysis on the IT Helpdesk log to prevent recurrence and to minimize the logs reported.
• Coordinates and supports user acceptance testing including post implementation activities when required.

Job requirement

• Degree in computer-related disciplines.
• Minimum 2-5 years relevant experience in insurance application support.
• Programming and Insurance operational exposure is an advantage.
• Technical aptitude and analytical skill.
• Proactive and committed to achieve objectives, service level and positive work attitude.
• Business focused and system efficiency analysis.