Industrial Relation & Employee Relation (IRER) Senior Executive

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

Tsing Digital Technology Sdn Bhd is seeking an experienced HR professional to manage disciplinary matters, grievances, and attendance issues, ensuring compliant handling of IR/ER cases. You will prepare show cause, warning, suspension and termination letters, and conduct investigations with confidentiality.

The role requires hands-on DI experience, liaison with statutory bodies JTKSM and JPPM, and deep knowledge of Malaysian Employment Act 1955 and Industrial Relations Act 1967, with fluency in

Qualifications

• Bachelor's degree in HRM, Industrial Relations, Law, Business Administration or equivalent.
• 3 years of IR/ER experience.
• Hands-on DI experience and DI proceedings.

Responsibilities

• Handle employee disciplinary matters, grievances, misconduct, absenteeism, attendance issues and workplace disputes.
• Prepare Show Cause Letters, Warning Letters, Suspension Letters, Termination Letters and other IR/ER-related documents.
• Conduct disciplinary investigations, gather evidence and recommend appropriate actions.
• Handle Domestic Inquiry (DI) proceedings, including preparation of charge sheets, coordination of DI panels and inquiry reports.
• Liaise with JTKSM and JPPM on labour complaints, industrial relations disputes, conciliation proceedings and related matters.
• Provide advice and guidance to management and Operations teams on employee relations, disciplinary procedures and employment matters.
• Ensure compliance with Malaysian employment laws, company policies and procedures.
• Maintain proper documentation, confidential case records and IR/ER reports.

Skills

IR/ER expertise

Domestic Inquiry

Labour law knowledge

Multilingual

Discretion confidentiality

Communication negotiation

Education

Bachelor's Degree in HRM/IR/Law/BA

Job description

Handle employee disciplinary matters, grievances, misconduct, absenteeism, attendance issues and workplace disputes.

Prepare Show Cause Letters, Warning Letters, Suspension Letters, Termination Letters and other IR/ER-related documents.

Conduct disciplinary investigations, gather evidence and recommend appropriate actions.

Handle Domestic Inquiry (DI) proceedings, including preparation of charge sheets, coordination of DI panels and inquiry reports.

Liaise with JTKSM and JPPM on labour complaints, industrial relations disputes, conciliation proceedings and related matters.

Provide advice and guidance to management and Operations teams on employee relations, disciplinary procedures and employment matters.

Ensure compliance with Malaysian employment laws, company policies and procedures.

Maintain proper documentation, confidential case records and IR/ER reports.

Requirements

Candidate must possess at least a Bachelor's Degree in Human Resource Management, Industrial Relations, Law, Business Administration or equivalent.

Minimum 3 years of working experience in Industrial Relations (IR) and Employee Relations (ER).

Must have hands‑on experience in handling Domestic Inquiry (DI) proceedings.

Must have prior experience in handling JTKSM and JPPM cases, including labour disputes and conciliation proceedings.

Well‑versed in Malaysian employment laws, particularly the Employment Act 1955 and Industrial Relations Act 1967.

Good interpersonal, communication, negotiation and problem‑solving skills.

Able to work independently, handle sensitive matters professionally and maintain strict confidentiality.

Fluency in Mandarin, English, and Malay is required.

Candidates with working experience in BPO, Contact Centre or Shared Services industry will have an added advantage.

Ability to manage multiple priorities and handle confidential information professionally.