Inbound Sales Pro: Upsell, Close & Build Pipeline

Denave; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

Denave is hiring for an inbound/sales role in Malaysia. The candidate will sell via calls and emails, explain product solutions, upsell/cross-sell, and maintain a healthy sales pipeline. Strong English and Tagalog communication is required, with proficiency in MS Office and CRM tools.

The role emphasizes forecasting, timely follow-ups, and strict adherence to sales processes and compliance. Experience in e-commerce channels is a plus, with a focus on delivering excellent customer service.

Qualifications

• Minimum 1 year of inbound/inside/tele sales experience.
• Desire to meet and exceed sales performance goals.
• Proficiency in MS Office and CRM software.
• Detail oriented with multitasking ability and urgency.
• Strong verbal and written skills in English and Tagalog.

Responsibilities

• Analyze and identify customer needs and match them to products.
• Sell products to customers via inbound channels (calls, emails) and follow up.
• Explain recommended product solutions and up-sell/cross-sell in tele and email channels.
• Communicate promotions, product upgrades and new launches to customers.
• Build and maintain sales pipelines with accurate forecasting and revenue closures.
• Update daily sales pipeline and activities in CRM.
• Follow up with customers to solicit further sales and respond to inquiries.
• Provide professional customer service via verbal and written communication.
• Adhere to sales process, pipeline management, ethics and compliance.

Skills

Sales experience

CRM proficiency

Communication skills

English proficiency

Tagalog proficiency

Time management

Tools

Microsoft Office

CRM tools

Job description

Denave is hiring for an inbound/sales role in Malaysia. The candidate will sell via calls and emails, explain product solutions, upsell/cross-sell, and maintain a healthy sales pipeline. Strong English and Tagalog communication is required, with proficiency in MS Office and CRM tools.

The role emphasizes forecasting, timely follow-ups, and strict adherence to sales processes and compliance. Experience in e-commerce channels is a plus, with a focus on delivering excellent customer service.