Import Customer Service Representative

VM FREIGHT EXPRESS (M) SDN BHD; Klang City; On-site; MYR 33,480 - 55,800; Full time

Job summary

VM FREIGHT EXPRESS (M) SDN BHD in Malaysia is seeking an Import Customer Service Executive to oversee freight forwarding activities, ensuring shipments are handled promptly, compliantly, and efficiently.

You will act as the main point of contact for customers and vendors, provide updates and clarifications, and coordinate bookings with shipping lines, entering jobs in the TMS system to maintain smooth transport flows.

Qualifications

• Oversee freight forwarding activities to ensure prompt, compliant shipment management.
• Interact with customers and vendors to deliver updates, clarifications and assistance.
• Coordinate bookings with shipping lines and initiate jobs in the TMS system.

Responsibilities

• Act as the main point of contact for customers and vendors, providing updates and support throughout the shipping process.
• Book and oversee shipments, liaise with shipping lines, and initiate jobs in the TMS system to keep orders moving smoothly.

Skills

Customer service

Vendor coordination

Communication skills

Shipping knowledge

Tools

TMS system

Job description

The Import Customer Service Executive is tasked with overseeing and coordinating freight forwarding activities to guarantee prompt, compliant, and effective shipment management. The main responsibilities include:

• Customer and Vendor Interaction Act as the main point of contact for customers and vendors, delivering updates, clarifications, and assistance throughout the shipping process.


• Booking and Job Oversight Manage bookings with shipping lines, initiate jobs in the TMS system, and f...