Ideation Workplace Advisor

Haworth; Kuala Lumpur; On-site; MYR 196,541 - 275,157; Full time

Job summary

Haworth is seeking a professional in Kuala Lumpur to lead business development initiatives and workplace analysis. This role involves identifying client opportunities, evaluating workplace effectiveness, and ensuring impactful delivery of services.

Candidates should have a degree in a relevant field and at least 5 years of experience, particularly in project management within the contract office furniture industry.

The position necessitates proficiency in AutoCAD, Excel, and presentation skills, and involves comprehensive collaboration with various teams.

Qualifications

• Minimum of 5 years of relevant professional experience.
• Proven project management experience within the contract office furniture industry.
• Proficiency in reading and interpreting blueprints and CAD drawings.

Responsibilities

• Identify client opportunities and collaborate with teams to deliver impactful initiatives.
• Measure and evaluate workplace effectiveness through observational studies.
• Develop and present implementation recommendations based on analysis.

Skills

Project management experience

Analytical skills

Client relationship management

Problem-solving skills

Presentation skills

Education

Bachelor’s degree or technical diploma in design, architecture, or related field

Tools

AutoCAD

Adobe InDesign

Microsoft Excel

PowerPoint

Job description

Job Purpose

The International Ideation team exists to elevate the Haworth brand by expanding market influence, strengthening sales and dealer relationships, and delivering high-impact workplace insights.

Through advanced research, innovative tools, targeted training, and strategic application, the team helps clients align their business objectives with effective workplace strategies.

Haworth Ideation Services bridge the gap between workspace design and human behavior, health, performance, and user experience. They play a pivotal role in guiding global clients through the interpretation and analysis of research data to shape actionable workplace strategies and design solutions.

A glimpse of your daily mission

Business Development

• Identify client opportunities and collaborate with regional and global teams to design and deliver impactful Ideation initiatives.
• Identify key client decision-makers and coordinate with the sales team to schedule meetings and present Ideation services.
• Drive Haworth’s Ideation strategy to support dealers, knowledge partners, designers, and consultants.
• Partner with sales and marketing teams in client engagements to position Haworth’s research, services, and digital tools as differentiators.
• Contribute to RFI and RFP responses by providing compelling content and strategic insights.
• Lead new business pitches and responses to Requests for Information, including:
• Developing tailored service methodologies
• Estimating fees and resource requirements.
• Writing relevant case studies
• Preparing interactive, audience-focused pitch presentations
• Serve as the primary client liaison for Ideation service projects, ensuring consistent communication and delivery.
• Develop and nurture relationships with designers, architects, workplace consultants, knowledge partners, suppliers, and academic institutions to support market and subregional sales strategies.

Workplace Analysis & Reporting

• Measure and evaluate workplace effectiveness through site observations, utilization studies, and benchmarking.
• Lead data collection and analysis to ensure robust, actionable insights.
• Conduct strategic reviews and provide analysis on:
• Time utilization
• Space benchmarking
• Meeting room occupancy
• User group profiling
• Identify utilization patterns and variances.
• Direct the creation of clear, concise, and visually engaging reports and presentations covering:
• Space planning and sharing densities
• Furniture and space types, locations, and deficiencies
• Floorplate efficiency and configuration
• Amenities and shared spaces and service provisions
• Develop and present implementation recommendations, including:
• Change management assessments
• Revised space planning, sharing densities, furniture and space types, location, floor-plate configuration, etc.
• Strategic briefs for internal or external design teams.
• Provide strategic oversight (client-facing or internal) during design phases, ensuring alignment with workplace strategy.
• Continuously challenge, develop and improve methodologies, strategies and presentation of utilization data through research, data science peer review, further education and partner engagement.
• Continue to expand on an in-depth knowledge of workplace specific requirements and workplace trends through professional development and research.
• Identify and share insights that connect Ideation knowledge with applied design to enhance advisory services and tools.
• Create and publish case studies (with client approval) to showcase project outcomes.
• Capture and share learnings from client engagements with internal stakeholders across Ideation, Product Development, Marketing, A&D, Sales, and Dealer Distribution.
• Leads ongoing training and development for regional teams, reinforcing Ideation Services as a consolidated services proposition.
• Act as a thought leader in workplace strategy through knowledge sharing, facilitation, and industry engagement to help evolve the workplace, people within it and the technologies used.
• Participate and represent Haworth at key industry events, reinforcing its position as a leader in workplace innovation.
• Support research initiatives to develop and evolve Ideation consulting, tools, and databases.
• Contribute to the development, enhancement, marketing and client utilization of Haworth’s Ideation tools and services.
• Leverage planning and specification technologies such as CoWorkr, CoDesigner, and PCon to enhance communication and deliverables for client planning and design projects.
• Maintain a strong presence in local and subregional markets, with flexibility for overnight and occasional travel.
• Demonstrate initiative and thrive both independently and within remote team environments.

Your Qualifications

• Bachelor’s degree or technical diploma in design, architecture, data analysis, or a related field, with a minimum of 5 years of relevant professional experience.
• Proven project management experience within the contract office furniture industry.
• Proficiency in reading and interpreting blueprints, CAD drawings, and layout plans.
• Working knowledge of AutoCAD, Adobe InDesign (Creative Suite), Microsoft Excel, PowerPoint, and Office applications.
• Strong ability to develop, evaluate and critique space plans.
• Familiarity with occupier planning requirements and base building specifications.
• Understanding of workplace strategies such as Activity-Based Working, Agile Working, and similar methodologies.
• Excellent analytical and problem-solving skills, with a demonstrated ability to think critically and strategically.
• High level of professionalism, integrity, and accountability.
• Strong client relationship and stakeholder management capabilities.
• Excellent personal presentation and a proactive approach to business development, including participation in industry events and networking opportunities.
• Exhibits outstanding verbal and written communication skills, driven by a proactive, self‑motivated, and positive attitude.
• Advanced presentation and visualization skills.
• Demonstrated ability to engage effectively with clients and manage customer‑facing interactions.
• Proven success in cross‑functional collaboration across diverse teams.
• Willingness and ability to travel, including overnight stays.