IAM Analyst

Abbott; Shah Alam; On-site; MYR 90,000 - 130,000; Full time

Job summary

Jora Malaysia is seeking an experienced IAM Analyst / IdentityIQ Engineer to support and optimize the Identity and Access Management platform, with a focus on SailPoint integrations and operations. The role emphasizes onboarding applications, governance, and reporting to centralize access lifecycle management and compliance.

The candidate will work with SailPoint Identity Security Cloud, ServiceNow, and AD/Azure AD, ensuring smooth provisioning, certifications, and incident remediation while

Qualifications

• 2–5 years of experience in Identity and Access Management.
• Hands-on with SailPoint's Identity Security Cloud.
• Solid IAM concepts and governance knowledge.
• Experience with application integrations (connected and disconnected).
• Experience monitoring IAM tasks and KPIs.
• Familiarity with ServiceNow, including reporting.
• Experience executing test cases and supporting UAT activities.
• Strong documentation skills and attention to detail.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Support SailPoint integrations and onboarding.
• Assist with JML, RBAC, access certifications and provisioning workflows.
• Validate access data with application owners and infrastructure teams.
• Troubleshoot integration issues and support remediation.
• Monitor KPIs and SLA compliance within SailPoint platform.
• Run and analyze ServiceNow aging reports for changes and incidents.
• Create and maintain technical and operational documentation.

Skills

IAM concepts

SailPoint IAM

ServiceNow reporting

Application integrations

Monitoring KPIs

UAT testing

Documentation

Team collaboration

Tools

Azure AD

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Title: IAM Analyst / IdentityIQ Engineer

Experience: 2–5 Years
Primary Focus: System Integrations & Identity Governance
Tools: SailPoint's Identity Security Cloud platform, ServiceNow, AD, Azure AD

Job Summary

We are seeking an experienced IAM Analyst / IdentityIQ Engineer to support and enhance our Identity and Access Management (IAM) platform, with a primary focus on SailPoint integrations and operations. The ideal candidate will have hands‑on experience with application onboarding, system integrations, access governance processes, reporting, and operational monitoring. This role plays a key part in centralizing access lifecycle management and ensuring compliance through effective governance and reporting.

IdentityIQ & IAM Operations

• Support and maintain SailPoint integrations with connected and disconnected applications.
• Apply strong understanding of IAM domain concepts, including:
  • Joiner, Mover, Leaver (JML) processes
  • Role-based access control (RBAC)
  • Access certifications and compliance
  • Provisioning and de‑provisioning workflows
• Assist with onboarding new applications into SailPoint's Identity Security Cloud platform, including access aggregation and entitlement mapping.

System Integrations

• Perform application integration activities with SailPoint's Identity Security Cloud platform, including:
  • File-based (CSV/flat file) integrations
  • API- or database-backed integrations (read‑only where applicable)
• Collaborate with application owners and infrastructure teams to validate access data and integration requirements.
• Troubleshoot integration issues and support remediation activities.

Monitoring & Operational Support

• Monitor KPIs and operational tasks within SailPoint's Identity Security Cloud platform to ensure system health and SLA compliance.
• Track and address SailPoint's Identity Security Cloud platform task failures, aggregation issues, and provisioning errors.
• Provide day‑to‑day operational support for IAM‑related incidents and service requests.

ServiceNow Reporting & Analysis

• Run and maintain monthly reports for:
  • Aging ServiceNow Change Requests
  • Aging ServiceNow Incidents and Access Tickets
• Analyze trends and elevate risks related to delayed approvals or access remediation.

Testing & Documentation

• Execute and support test cases related to integrations, access changes, and workflow enhancements.
• Assist in UAT and regression testing for IAM enhancements.
• Create and maintain clear technical and operational documentation, including:
  • Integration design documents
  • SOPs and runbooks
  • Test cases and validation results

Required Skills & Qualifications

• 2–5 years of experience in Identity and Access Management.
• Hands‑on experience with SailPoint's Identity Security Cloud platform.
• Solid understanding of IAM concepts and governance frameworks.
• Experience with application integrations (connected and disconnected).
• Experience monitoring IAM tasks and operational KPIs.
• Familiarity with ServiceNow, including reporting and ticket analysis.
• Experience executing test cases and supporting UAT activities.
• Strong documentation skills with attention to detail.
• Ability to collaborate effectively with cross‑functional teams.

Preferred Qualifications

• Experience with Azure AD, Azure PIM, or Access Packages
• Exposure to access certifications
• Knowledge of compliance‑driven IAM environments

Soft Skills

• Strong analytical and troubleshooting skills
• Clear written and verbal communication
• Ability to manage multiple priorities in a structured manner
• Proactive and detail‑oriented mindset

Additional Information

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY

IT Operations

DIVISION

BTS Business Technology Services

LOCATION

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

WORK SHIFT

Standard

TRAVEL

Not specified

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Not Applicable