Hybrid KYC Case Specialist

HSBC Holdings plc; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

HSBC Holdings plc in Kuala Lumpur is seeking a KYC Analyst to manage end-to-end Know Your Customer reviews. You will coordinate with internal teams and customers to refresh profiles, assess risk, and ensure timely case closure across multiple channels.

The role requires strong English and Bahasa Malaysia skills, with Mandarin/Cantonese beneficial. A hybrid work arrangement in Kuala Lumpur is offered, along with exposure to First and Second Line of Defense processes.

Qualifications

• Minimum 12 months experience in CDD & KYC processes.
• Experience handling customer communications, incl. high-net-worth clients.
• Knowledge of regulatory expectations for financial crime risk management.

Responsibilities

• Own end-to-end case progression, from planning to outreach and SLA-compliant closure.
• Drive timely customer responses via email, voice, or digital channels and escalate delays.
• Perform CDD steps: risk assessment, screening, SoW refresh, and documentation completion.
• Review/refresh KYC data and documentation with internal teams (First/Second Lines of Defense).
• Publish concise risk summaries for business owners or RMs to approve.
• Maintain daily pipeline across stages and prioritize by risk and SLA.
• Ensure compliance with procedures and quality targets for case handling and outreach.

Skills

Fluent English

Bahasa Malaysia

Mandarin/Cantonese

Communication

Team player

Job description

HSBC Holdings plc in Kuala Lumpur is seeking a KYC Analyst to manage end-to-end Know Your Customer reviews. You will coordinate with internal teams and customers to refresh profiles, assess risk, and ensure timely case closure across multiple channels.

The role requires strong English and Bahasa Malaysia skills, with Mandarin/Cantonese beneficial. A hybrid work arrangement in Kuala Lumpur is offered, along with exposure to First and Second Line of Defense processes.