KYC Operations Associate

HSBC; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

HSBC Malaysia is seeking a KYC analyst to support Client Services in completing Know Your Customer reviews. You will work with relationship managers and customers to gather information, refresh profiles, and ensure cases meet SLAs.

The role involves risk assessments, screening for adverse news, and coordinating with internal teams to document the CDD process. Strong communication, teamwork, and handling sensitive information are essential.

Qualifications

• Good team player with ability to multi-task.
• Strong verbal and written communication skills.
• Strong negotiation and influencing skills.
• Ability to work under pressure and meet tight deadlines.
• Basic knowledge of compliance and audit standards.
• Fluent in English and Bahasa Malaysia; Mandarin/Cantonese is a plus.

Responsibilities

• Own end-to-end case progression, including outreach to obtain KYC refresh information and resolve gaps within SLA.
• Drive timely customer responses across email/voice/digital channels; escalate delays.
• Review steps for Customer Due Diligence including risk assessment and Source of Wealth refresh.
• Perform Negative News & Facts Screening using prescribed tools.
• Determine Source of Wealth specifics using internal and external information, with outreach when needed.
• Analyse Account Activity and Source of Wealth; publish concise summaries for risk owners.
• Apply critical thinking to reviews and decide if customer contact is required.

Skills

Teamwork

Communication

Negotiation

Pressure handling

Compliance basics

Multilingual

Job description

HSBC Malaysia is seeking a KYC analyst to support Client Services in completing Know Your Customer reviews. You will work with relationship managers and customers to gather information, refresh profiles, and ensure cases meet SLAs.

The role involves risk assessments, screening for adverse news, and coordinating with internal teams to document the CDD process. Strong communication, teamwork, and handling sensitive information are essential.