HUAWEI - CUSTOMER SERVICE REPRESENTATIVE

Shopper360 Limited; Subang Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

Shopper360 Limited is seeking a customer service associate at our Subang Jaya location to greet customers, manage check-in/check-out for device repairs, and answer questions about Huawei products and warranties. You will keep customers informed about repair progress, costs, and timelines, while handling complaints politely and escalating when necessary.

The role requires clear communication, friendly service, and accurate documentation of service activities in Huawei’s system.

Qualifications

• Greet customers at the walk-in counter.
• Process device check-in/check-out for repair or servicing.
• Provide information on Huawei products, warranty and services.
• Update customers on repair progress, charges and timelines.
• Handle complaints politely and escalate when needed.

Responsibilities

• Greet and welcome walk-in customers.
• Handle check-in/check-out of devices for repair or servicing.
• Answer inquiries about Huawei products, warranty, and services.
• Update customers on repair progress, charges, and timelines.
• Handle complaints politely and escalate issues when needed.

Skills

Customer greeting

Communication

Problem solving

Tools

Huawei service system

Job description

Roles and Responsibilities:

• Greet and welcome walk-in customers.
• Handle check-in/check-out of devices forr epair or servicing.
• Answer inquiries about Huawei products, warranty, and services.
• Update customers on repair progress, charges, and timelines.
• Handle complaints politely and escape issues when needed.

Administration and System Work

• Register service orders in Huawei’s system.
• Ensure documents (warranty cards, invoices, receipts) are correct.
• Coordinate with t...