Hotel Operations Manager

THE LOVELANE GROUP SDN BHD; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious hotel group in George Town is seeking an Operations Manager to oversee all hotel operations. The ideal candidate will have experience in the hospitality industry, particularly in five-star hotels, and possess strong leadership, communication, and problem-solving skills. This role requires proficiency in multiple languages including English, Bahasa Malaysia, and Mandarin, to effectively engage with a diverse client base.

Qualifications

• Experience in hospitality, particularly in five-star hotels.
• Proficiency in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Oversee all aspects of hotel operations.
• Monitor coordination between departments.
• Provide feedback on staff performance.

Skills

Leadership

Problem-solving

Communication

Interpersonal skills

Education

Diploma in Hotel Management or related field

Job description

Overview

As an Operations Manager, you will be responsible for overseeing all aspects of hotel operations to ensure smooth functionality and maximize profitability.

Responsibilities

• Responsible for all aspects of all departments including Front Office, Housekeeping, and F&B.
• Support and work with all colleagues in all aspects of running the operation.
• Ensure the premises are in operative condition as per category of the unit to receive and serve the guests.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Identifying staff learning needs and assisting with development.
• Providing timely and constructive feedback on all direct reports as and when required.
• Monitor and maintain operations & overhead cost to maintain maximum revenue for the organization.
• Resourcefully solve any issues that arise and seize control of any problematic situation.
• Be on available on call 24 hours a day to resolve any urgent problems or emergency.
• Maintain good relations with working colleagues.
• Any other delegated tasks as and when required by the Management.

Job Requirements

• A minimum of a Diploma/Advanced Diploma/Higher/Professional Certificate/Graduate Diploma in Hotel Management or a related field.
• Preferably with experience in the hospitality industry, particularly in five-star hotels.
• A team player with strong leadership qualities, independence, and a pleasant personality.
• Proficiency in verbal and written English, Bahasa Malaysia, and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills to effectively engage with staff, guests, and external partners.
• Exceptional problem-solving and decision-making abilities, particularly under pressure.
• Ability to excel in a fast-paced and dynamic work environment.