HNWI Customer Experience Manager & Operations Lead

Public Mutual Berhad

Kuala Lumpur

On-site

MYR 100,000 - 167,000

Full time

6 days ago

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Job summary

Public Mutual Berhad in Kuala Lumpur seeks an experienced customer service leader to oversee daily operations for high net worth clients, ensuring outstanding service standards and swift resolution of escalated enquiries. The role focuses on maintaining service quality for unit holders, analyzing daily and monthly reports to raise performance, and liaising with other departments to enhance systems.

Degree in related fields is required, with 6–8 years in customer service and at least 3 years

Qualifications

Degree in any related fields.
At least 6 - 8 years of working experience in customer service preferably in the financial services industry.
Minimum 3 years of experience in managing a team.
Possess good problem solving skills.
Excellent communication and service-oriented.

Responsibilities

To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
To ensure prompt resolution of escalated enquiries/ complaints.
To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time.
To analyse daily and monthly reports to improve the service standards.
To liaise with relevant departments in the enhancement of systems.