HEALTHCARE ASSISTANT, MEDICAL WARD (AZALEA)-1

Puteri Specialist Hospital; Malaysia; Sur place; MYR 20 000 - 30 000; Plein temps

Résumé du poste

Puteri Specialist Hospital in Malaysia is seeking a Care Assistant to assist qualified nurses in providing comprehensive care to patients. The role involves performing basic nursing duties, maintaining cleanliness of the ward, and ensuring patient comfort and safety.

Successful candidates will have strong communication skills, a Certificate in Care Assistant, and the ability to work in shifts. Training will be provided for candidates with no prior experience in a hospital setting.

Qualifications

• Good communication and interpersonal skills.
• Ability to guide new Care Assistants and student nurses.
• Fluent written and spoken English and Bahasa Malaysia.

Responsabilités

• Assist nurses in providing care to patients.
• Perform nursing rounds and ascertain patient needs.
• Maintain cleanliness of the ward and assist with basic nursing care.

Connaissances

Communication skills

Counseling skills

Interpersonal skills

Ability to prioritize patient care

Team-player mindset

Formation

SPM qualification

Certificate in Care Assistant

Description du poste

General Description

Assists the qualified nurses in providing care to all patients within an assigned unit of the hospital. Provides nursing care that is part of the individualized holistic patient care plan, as directed by the medical staff and in accordance with the hospital policies and procedures and generally accepted principles of nursing services.

Job Responsibilities

• Understand and carry out nursing care in line with vision, mission, philosophy, goals and objectives of the nursing services and hospital.
• Understand the service organization structure and inform the Nurse‑In‑Charge or Unit Manager of changes that affect standards of care.
• Receive ward reports and assignments before each shift change.
• Attend meetings of the services to discuss operation issues.
• Perform regular nursing rounds on all patients, ascertain additional needs, speak with patient/family members.
• Make and tidy patients’ beds, change linen, clean beds and equipment, tidy bedside lockers, cardiac tables, chairs and surrounding areas.
• Maintain cleanliness of ward, pantry, treatment room, utility and linen room.
• Collect, clean and fill hot water flasks for patients.
• Dispatch charge tickets, CSSS items, specimens, etc. to relevant services.
• Answer phone calls and relay messages.
• Respond promptly to patient call bells.
• Assist qualified staff with basic nursing care for patient comfort, safety, nutrition and elimination needs.
• Assist with admission, transfer and discharge of patients.
• Provide bed bath and total personal hygiene to non‑ambulatory patients; assist ambulatory patients when necessary.
• Assist with dressing, setting intravenous lines, catheterization, vulva swabbing, etc.; clear trolley after use; wash instruments and place appropriately.
• Record daily charges for disposable/equipment/consumable items used in the ward into patient charges.
• Maintain intake and output charts.
• Lift, turn and position patients using correct body mechanics; treat pressure sores.
• Take diet orders for new admissions and serve meals and drinks; collect trays.
• Help feed patients orally; prepare drinks for patients at night when necessary.
• Chaperone consultants during procedures and ward rounds when trained nurses are absent.
• Accompany nurses to send patient to OT and from OT; escort patients to diagnostic investigations.
• Participate in orientation of new staff regarding ward routines.
• Participate in new services introduced and maintain records of personal leave and training attended.
• Adhere to hospital policies, procedure and nursing code of conduct; maintain patient confidentiality; comply with infection prevention and control.
• Assist with biomedical equipment storage, condition checks, and reporting faults; maintain adequate ward stock and accurate records of supplies, medicines and drugs.
• Promote Baby Friendly Hospital Initiative, breastfeeding policy and other baby‑friendly activities; participate in 5S activities and standard people practice (SPP).
• Ensure compliance with patient safety goals and standards of ISO 9001:2008, ISO 14001, OHSAS 18001, ISO 14001:2004, Malaysian Hospital Accreditation, Joint Commission International, PSG and NNA.
• Carry out duties as stipulated in Occupational Safety and Health Act and Regulations 1994 (care for self and others, cooperate, use protective equipment, comply with safety instructions).

Decision Making

This post requires adequate knowledge in patient care and the ability to make decisions related to patient care while ensuring compliance with nursing policies and procedures. Decisions may impact the quality of service provided to patients.

Personal Characteristics

• Good communication, counseling and interpersonal skills.
• Ability to guide new Care Assistants, student nurses and related support staff.
• Attitude to prioritize patient care, treat patients compassionately, maintain dignity, privacy, autonomy, confidentiality.
• Team‑player mindset and willingness to work scheduled hours, shift, weekends, public holidays and emergencies.

Qualifications

• SPM qualification.
• Certificate in Care Assistant.
• Fluent written and spoken English and Bahasa Malaysia.

Experience

• On‑job or in‑service training will be provided.
• Experience working in a hospital setting is an advantage.
• Interpersonal and communication skills.
• Willingness to work scheduled hours, shift, weekends, public holidays and anytime when called during emergency.