Head of Quality Assurance

DCH group; Kuala Lumpur; On-site; MYR 490,000 - 735,000; Full time

Job summary

DCH Auriga is a regional leader in healthcare market management and distribution across Asia. The Head of Quality Assurance will drive a robust quality framework, oversee enterprise risk management, and align regulatory compliance with growth strategies.

The role requires extensive QA leadership experience in regulated healthcare, strong GMP/ISO knowledge, and the ability to influence senior stakeholders. Fluency in English is essential for regional collaboration.

Qualifications

• Bachelor’s degree in Pharmacy, Life Sciences, Quality Management or related; registered pharmacist a plus.
• Minimum 20 years of QA experience in regulated healthcare industries.
• Experience leading multi-country QA operations in Asia under a common governance framework.
• Strong knowledge of GMP, ISO standards and regulatory requirements.
• Proven success in inspections, audits and remediation programs.
• Ability to communicate quality and compliance matters to senior stakeholders; fluent in English.

Responsibilities

• Quality governance and enterprise assurance: Define and execute the quality strategy; advise leadership on risks and compliance.
• Regulatory compliance and business continuity: Ensure regulations and standards are met; maintain audit readiness.
• Operational resilience and risk management: Govern critical quality systems; establish KPIs and drive risk reduction.
• Customer confidence and business enablement: Integrate quality into business initiatives; support audits and due diligence.
• QA capability and leadership: Lead country QA teams and foster a high-performance culture.

Skills

Quality governance

Regulatory compliance

Enterprise risk management

Leadership

Stakeholder influence

Education

Bachelor’s degree in Pharmacy, Life Sciences or related

Job description

DCH Auriga is an Asia-based integrated market management provider specializing in healthcare. Offering comprehensive commercial and logistics solutions, DCH Auriga partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for more than 500 brands into hospitals, pharmacies and specialty stores across Asia. DCH Auriga is a subsidiary of Dah Chong Hong Holdings Limited with operations in Hong Kong, Macau, China, Singapore, Malaysia, Brunei, Thailand, Indonesia, Vietnam and the Philippines. For more details, please visit www.dchauriga.com.

The Opportunity

As a key member of the Auriga Leadership Team, the Head of Quality Assurance provides strategic leadership and independent oversight of quality, compliance and enterprise risk management. The role ensures that business growth and transformation initiatives are delivered within a robust, consistent and sustainable quality framework across the region.

This is a high-impact leadership opportunity for an experienced quality executive who can combine technical depth with commercial judgement. You will shape how quality enables Auriga’s growth, strengthens operational resilience and reinforces its reputation as a trusted healthcare partner.

Business Unit

Reference No

2026_headQA(M)

Responsibilities

• Quality governance and enterprise assurance: Define and execute the Auriga quality strategy, maintain effective quality management , and advise the CEO and Leadership Team on quality, compliance and enterprise risks.
• Regulatory compliance and business continuity: Ensure compliance with applicable regulations, quality standards and customer requirements; maintain audit readiness; and lead the proactive resolution of regulatory and compliance matters.
• Operational resilience and risk management: Govern critical quality systems, establish meaningful quality KPIs, and use data-driven insights and risk assessments to reduce operational and quality risk.
• Customer confidence and business enablement: Integrate quality requirements into commercial, operational and transformation initiatives; support customer audits and due diligence; and strengthen confidence through consistent performance and effective issue management.
• QA capability and leadership: Lead and develop country QA teams, strengthen quality and business-partnering capabilities, build succession pipelines, and foster a high-performance culture.

What Success Looks Like

• Strong regulatory compliance, audit and inspection outcomes, and an effective quality system.
• Timely management of major quality incidents, effective enterprise risk mitigation and measurable continuous improvement.
• Quality support that enables strategic opportunities and contributes to customer retention and growth.
• Consistent quality standards, effective governance and clear management reporting.
• A stronger QA talent pipeline, leadership depth and team capability.

Qualifications and Experience

• Bachelor’s degree in Pharmacy, Life Sciences, Quality Management or a related discipline. Registered Pharmacist qualifications are an advantage.
• Minimum 20 years of Quality Assurance experience in pharmaceutical, healthcare distribution, medical device or another regulated healthcare industry.
• Proven experience leading multi-country quality operations in Asia and aligning diverse market practices under a common governance framework.
• Strong knowledge of GMP, ISO standards, quality systems and applicable regulatory requirements.
• Demonstrated success in managing inspections and audits, leading significant remediation, and deliveringquality transformation initiatives.
• Ability to communicate quality and compliance matters in business terms, influence senior stakeholders, and exercise sound judgement in complex or high-risk situations.
• Professional fluency in English.

Additional Information

All information received will be treated in strict confidence and will be used exclusively for recruitment-related purposes. Applicants who do not receive a response within eight weeks from the date of submission may consider their application unsuccessful for the position concerned. All personal data collected will be retained for a period of six months.

We are equal opportunities employer. Applicants who are not invited within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with DCH Group/CITIC Group and will be deleted from our files after 6 months from the date of application.