Head of Onboarding & Fulfilment Ops — Scale & Elevate

Fintech News; Petaling Jaya; Presencial; MYR 180.000 - 250.000; Jornada completa

Descripción de la vacante

Fintech News is seeking a senior operations leader to oversee onboarding and fulfillment activities across underwriting support, loan stamping, card fulfillment, KYC/KYB, and related functions. You will drive capacity planning, process improvements, and vendor management to ensure scalable, compliant delivery in a fast-paced fintech environment.

You will partner with senior management to optimize performance, SLAs, and quality while ensuring alignment with regulatory requirements under BNM and

Formación

• Proven leadership in business operations or similar roles.
• Experience with onboarding, fulfillment, or high-volume operations.
• Strong track record in process optimization and performance management.
• Understanding of regulatory requirements in financial services (BNM) and risk controls.
• Experience managing outsourced/BPO vendor relationships and SLAs.

Responsabilidades

• Lead end-to-end onboarding and fulfillment operations to ensure efficient, scalable execution.
• Develop and manage multiple operational teams covering underwriting support, loan stamping and fulfillment, card fulfillment, customer KYC, and merchant KYB operations.
• Establish and monitor key metrics, SLAs, controls, and processes for consistent delivery.
• Manage third-party and outsourced partners and vendor SLAs in a largely outsourced workforce.
• Identify gaps and drive process improvements, automation, and initiatives to improve turnaround time, quality, and customer experience.
• Ensure operations align with regulatory, risk, compliance, and internal control requirements.
• Lead capacity planning, resource allocation, and operational readiness to support growth and new product launches.
• Provide insights and recommendations to senior management for continuous improvement.

Conocimientos

Leadership

Stakeholder management

Process optimization

Regulatory compliance

Vendor management

Descripción del empleo

Fintech News is seeking a senior operations leader to oversee onboarding and fulfillment activities across underwriting support, loan stamping, card fulfillment, KYC/KYB, and related functions. You will drive capacity planning, process improvements, and vendor management to ensure scalable, compliant delivery in a fast-paced fintech environment.

You will partner with senior management to optimize performance, SLAs, and quality while ensuring alignment with regulatory requirements under BNM and