Head of AI & Business Transformation

SalesWorks Group; Kuala Lumpur; On-site; MYR 180,000 - 290,000; Full time

Job summary

SalesWorks Group in Kuala Lumpur is seeking a transformation leader to bridge business and technology, guiding AI-enabled initiatives from strategy to implementation. You will partner with executive teams, redesign processes and deliver scalable solutions that improve efficiency, customer experiences and performance across markets.

A track record of delivering cross-functional programs and partnering with vendors is essential.

Qualifications

• Degree in Business, Technology, Information Systems, Engineering or related field is preferred.
• Minimum 3 years of relevant experience leading or delivering AI, automation, digital transformation or business process improvement initiatives.
• Proven experience implementing workflow automation or AI-enabled business solutions.

Responsibilities

• Develop AI and automation roadmap aligned with SalesWorks' strategic and commercial priorities.
• Analyse end-to-end business processes to identify inefficiencies, bottlenecks, duplication and opportunities for automation.
• Translate business challenges and operational requirements into clear AI and automation use cases; define solution requirements and integration needs.
• Lead transformation initiatives from initial concept through implementation and post-launch review.
• Develop change management strategies to support successful adoption of new processes, technologies and ways of working.
• Partner closely with executive leaders to understand strategic priorities and build strong relationships across units and markets.
• Evaluate AI, workflow automation platforms against defined operational requirements and assess vendors for capability, security and cost.

Skills

APIs & Integrations

CRM systems

Business acumen

KPI definition

ROI evaluation

Change management

Stakeholder management

Education

Degree in Business, Technology, Information Systems, Engineering, Management

Tools

Automation platforms

Job description

About SalesWorks

SalesWorks has been a leading force in face-to-face marketing, customer acquisition and fundraising since 1995. Operating across multiple global markets, we partner with leading brands to deliver people-powered growth through strong operational execution and local market expertise.

As we continue to evolve, we're investing in AI, automation and smarter ways of working to strengthen productivity, scalability and business performance across our operations. We're looking for a transformation leader who can connect emerging technology with real business needs and turn innovation into measurable results.

About The Role

• In this role, you'll act as the bridge between business and technology, partnering with executive leaders, operational teams, technical specialists and external vendors to identify opportunities, redesign processes and deliver AI-enabled solutions that improve efficiency, scalability and performance.
• You'll own the transformation journey from strategy through implementation, ensuring initiatives are not driven by technology for technology's sake, but by clear business priorities and measurable outcomes.
• If you combine commercial acumen with strong process thinking, stakeholder influence and the ability to turn ideas into scalable solutions, we want to hear from you.

Core Responsibilities

• AI & Automation Strategy
  • Develop and maintain an AI and automation roadmap aligned with SalesWorks' strategic and commercial priorities.
  • Identify opportunities where AI, automation and emerging technologies can improve productivity, customer experience and business performance.
  • Advise executive leadership on emerging AI trends, opportunities and potential business implications.
• Business Process Transformation & Optimization
  • Analyse end-to-end business processes to identify inefficiencies, bottlenecks, duplication and opportunities for automation.
  • Redesign workflows to improve speed, accuracy, quality, scalability and cost efficiency.
  • Apply structured process improvement methodologies to develop more efficient ways of working.
  • Establish scalable processes that can support business growth across multiple markets.
• AI Solution Design & Business Integration
  • Translate business challenges and operational requirements into clear AI and automation use cases.
  • Work with technical teams to define solution requirements, workflows and integration needs.
  • Support the design of AI-enabled solutions that complement existing business systems and processes.
• Project Delivery & Transformation Execution
  • Lead transformation initiatives from initial concept and business case through implementation and post-launch review.
  • Coordinate cross-functional teams to ensure projects progress effectively and remain aligned with business priorities.
  • Maintain clear governance, accountability and reporting throughout project delivery.
• Change Management & Adoption
  • Develop change management strategies to support successful adoption of new processes, technologies and ways of working.
  • Communicate the purpose, benefits and impact of transformation initiatives clearly to affected teams.
  • Monitor adoption levels and user feedback after implementation.
• Executive & Stakeholder Management
  • Partner closely with executive leaders to understand strategic priorities, operational challenges and transformation opportunities.
  • Build strong relationships across business units, technology teams and regional markets.
• Vendor & Technology Management
  • Evaluate AI, workflow automation and business technology platforms against defined operational requirements.
  • Assess potential technology partners and vendors based on capability, scalability, security, cost and commercial viability.
  • Work closely with internal technical teams and external partners during solution design and implementation.

What We Are Looking For

Education and Experience

• Degree in Business, Technology, Information Systems, Engineering, Management or a related discipline is preferred.
• Minimum 3 years of relevant experience leading or delivering AI, automation, digital transformation or business process improvement initiatives.
• Proven experience implementing workflow automation or AI-enabled business solutions.

Skills and Competencies

• Working knowledge of APIs, system integrations, CRM platforms and enterprise business systems.
• Ability to evaluate technology solutions from both business and operational perspectives.
• Strong commercial acumen with the ability to prioritize initiatives based on measurable business impact.
• Able to develop business cases, define KPIs and evaluate return on investment.
• Comfortable operating in an environment of change, ambiguity and rapid technological development.

Key Attributes

• Naturally curious about emerging technologies, AI and new ways of working.
• Passionate about improving business processes and employee experiences.
• Collaborative and effective at bringing business and technology teams together.
• Comfortable operating in a fast-moving environment where priorities may evolve.

What We Offer

• The opportunity to shape SalesWorks' AI and transformation agenda and directly influence how the organisation operates, scales and grows.
• A dynamic, collaborative environment focused on performance and impact
• Competitive remuneration aligned with experience and responsibilities