Head of Agency Sales & Performance

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Accenture Southeast Asia seeks an experienced leader to manage a high‑performing Agency Account Manager team focused on supporting and scaling existing advertisers within the book. You will drive KPIs, revenue targets, and talent development in a fast paced advertising technology environment.

The role requires 7–10+ years in ad tech sales, 3–5+ years in sales leadership, and native Mandarin. You will recruit top talent and build a capable team delivering against client SLAs and internal

Qualifications

• 7–10+ years in Advertising Technology sales or related field.
• 3–5+ years in sales team lead / sales manager roles.
• Native level Mandarin language required.
• Experience recruiting and building high‑performance agency account management teams.
• Proven ability to forecast new sales opportunities, set goals and monitor activity.
• Strong communication and interpersonal skills.
• CRM or similar sales automation tool experience.

Responsibilities

• Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
• Identify barriers and to improve productivity and success.
• Develop, coach and manage your Agency team to ensure operational excellence.
• Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team.
• Motivate and inspire the team to deliver against KPIs and targets.
• Conduct one‑to‑ones with team members to assess performance against objectives.
• Carry out call evaluations weekly to ensure regulatory compliance and best practice in customer engagement.
• Provide leadership, support and development to team members and build on strengths for optimum performance.
• Oversee day‑to‑day operation and workflow of the team in an organized and efficient manner.
• Create a learning environment to transfer knowledge and insight.
• Act as a point of referral for complex and escalated queries.
• Ensure client SLA targets are met, including Performance Management and related activities.

Skills

Leadership

People management

KPI management

Communication

Mandarin fluency

Stakeholder management

CRM experience

Forecasting

Education

Bachelor's degree or equivalent

Tools

CRM (Salesforce)

Job description

Accenture Southeast Asia seeks an experienced leader to manage a high‑performing Agency Account Manager team focused on supporting and scaling existing advertisers within the book. You will drive KPIs, revenue targets, and talent development in a fast paced advertising technology environment.

The role requires 7–10+ years in ad tech sales, 3–5+ years in sales leadership, and native Mandarin. You will recruit top talent and build a capable team delivering against client SLAs and internal