Head of Administration (Workplace Operations & Facilities)

Malaysia Rapid Transit Corporation Sdn. Bhd.; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

2-year fixed-term contract

Competitive benefits

Job summary

MRT Corp invites an experienced senior leader to head Administration across Workplace Operations, Fleet & Logistics, and Workplace Services. You will provide strategic and operational governance, strengthen service delivery, cost efficiency and the employee workplace experience.

This is a 2-year fixed-term contract with competitive benefits, and it offers the chance to transform a nationwide transportation pillar by driving KPIs, dashboards and continuous improvement across HQ and regional

Qualifications

• A degree in Business Administration, Facilities Management, Engineering or related discipline.
• At least 10 years of leadership experience in administration, facilities, workplace operations or corporate services.
• Proven experience leading multidisciplinary operational teams.
• Strong exposure to facilities management, fleet operations, procurement governance and workplace services.

Responsibilities

• Lead Workplace Operations and facilities management to ensure safe, reliable and productive environments.
• Oversee fleet management, logistics, and procurement governance.
• Lead Workplace Services and ensure high standards of service and stakeholder satisfaction.
• Establish KPIs, SLAs, dashboards, and drive digitalisation and continuous improvement.

Skills

Leadership

Multidisciplinary teams

Facilities management

Fleet operations

Procurement governance

Service excellence

Stakeholder management

Data-driven

Budgeting & cost control

Transformation & CI

Education

Degree in Business Administration/Facilities Management/Engineering

Job description

Head of Administration (Workplace Operations & Facilities)

Workplace Operations | Facilities | Fleet & Logistics | Service Excellence

Lead the function that keeps MRT Corp's workplaces safe, reliable, efficient and ready to perform.

We are looking for an experienced senior leader to lead and transform our Administration function across Workplace Operations, Fleet Management & Logistics, Workplace Services and Administration Excellence.

This is not a traditional office administration role. You will provide strategic and operational leadership across a diverse portfolio of workplace services, while strengthening governance, service delivery, cost efficiency and the employee workplace experience.

What You Will Lead

Workplace Operations

Lead office facilities, buildings and workplace infrastructure to provide a safe, reliable and productive working environment.

Oversee maintenance, security, cleaning, M&E services and statutory compliance.

Drive workplace planning, refurbishment, office optimisation, preventive and corrective maintenance and business continuity readiness.

Fleet Management & Logistics

Lead company fleet operations with accountability for vehicle availability, safety, compliance, utilisation and cost optimisation.

Oversee transport services, dispatch, mailroom and logistics activities.

Establish effective fleet maintenance, utilisation and replacement strategies.

Workplace Services

Lead front-of-house and workplace support services including reception, office support, pantry and tea services, purchasing support and day-to-day office operations.

Establish clear service standards, responsiveness measures and customer experience metrics.

Ensure consistent service delivery across Headquarters and regional offices.

Strengthen governance, standardisation and continuous improvement across Administration.

Establish KPIs, SLAs, operational dashboards and performance reporting.

Drive digitalisation and automation to improve productivity and customer experience.

Ensure compliance with company policies, audit requirements, statutory regulations and risk management practices.

Manage external service providers and build strong partnerships with internal stakeholders.

Build a high-performing Administration team through coaching, capability development and performance management.

What We Are Looking For

You will bring:

A degree in Business Administration, Facilities Management, Engineering or a related discipline.

At least 10 years of leadership experience in administration, facilities, workplace operations or corporate services.

Proven experience leading multidisciplinary operational teams.

Strong exposure to facilities management, fleet operations, procurement governance and workplace services.

Experience leading organisational transformation, continuous improvement or service improvement initiatives.

Strong vendor and contract management capability, including managing service performance through KPIs and SLAs.

Sound financial and commercial acumen, with the ability to manage budgets, control costs and deliver value.

Strong stakeholder management and communication skills, with the confidence to work across functions and senior levels.

A data-driven, disciplined and results-oriented approach to execution.

We are particularly interested in leaders who can combine operational rigour with service excellence — someone who can challenge existing ways of working, improve processes and standards, and still ensure that day-to-day operations are delivered reliably.

Note: We offer a 2-year fixed term contract with competitive benefits and the option for renewal based on performance.

MRT Corp was established in 2011 and is fully owned by the Minister of Finance (Incorporated). In 2017, MRT Corp successfully delivered the country’s first MRT line, MRT Kajang Line. This is followed by the MRT Putrajaya Line which was successfully delivered in 2023.

MRT Corp has also been appointed as the Malaysian InfraCo for the Rapid Transit System (RTS) Link Project between Johor Bahru and Singapore. The full opening of the line is targeted to be on 31 December 2026.

MRT Corp also plans and designs future metro rail networks and strive to be the catalyst in urban socio-economic regeneration by way of inclusive metro rail transport system and development of transit-oriented communities

MRT Corp was established in 2011 and is fully owned by the Minister of Finance (Incorporated). In 2017, MRT Corp successfully delivered the first MRT line, MRT Kajang Line. This is followed by the MRT Putrajaya Line which was successfully delivered in 2023.

MRT Corp has also been appointed as the Malaysian InfraCo for the Rapid Transit System (RTS) Link Project between Johor Bahru and Singapore. The full opening of the line is targeted to be on 31 December 2026.

MRT Corp also plans and designs future metro rail networks and strive to be the catalyst in urban socio-economic regeneration by way of inclusive metro rail transport system and development of transit-oriented communities