Head, Contract Mgmt Markets Technology

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 220,000 - 420,000; Full time

Job summary

Standard Chartered Bank is seeking a senior leader to own end-to-end vendor contracts and commercial management for Markets Technology. You will drive contract lifecycle, cost optimisation, third-party governance, and robust control over vendor spend to ensure compliant and valuable arrangements.

As a senior member of the Business Management Office, you will partner with CIO teams, Finance, Supply Chain Management, Legal, Risk, VMO and business stakeholders to enable strategic delivery and

Qualifications

• End-to-end ownership of vendor contracts and commercial management.
• Drive contract lifecycle, cost optimisation and third-party governance.
• Ensure compliance with Group policy, information security and regulatory requirements.

Responsibilities

• Oversee negotiation, onboarding, renewals, amendments and close-out.
• Drive cost optimisation and contract value tracking across technology spend.
• Establish service, performance and commercial governance via SLAs and KPIs.
• Provide commercial advice to leadership and project teams.

Job description

The Head, Contract Management Markets Technology role is accountable for end-to-end ownership of vendor contracts and commercial management across Markets Technology. The role will drive disciplined contract lifecycle management, commercial optimisation, third-party governance, and robust control over vendor spend,ensuring vendor arrangements are commercially effective, operationally resilient, auditable, and aligned to Group standards, regulatory expectations and Markets Technology priorities.

As a senior member of the Business Management Office, the role provides leadership across vendor commercial governance, partnering with CIO teams, Finance, Supply Chain Management, Legal, Risk, VMO and business stakeholders to ensure contracts deliver value, transparency, service accountability and effective risk outcomes.

Key scope and capabilities include:

• Contract lifecycle ownership – oversee negotiation, onboarding, renewals, amendments, extensions, exits and contract close-out for Markets Technology vendor arrangements.
• Commercial management – drive cost optimisation, rate-card discipline, demand governance, contract value tracking and commercial transparency across technology vendor spend.
• Vendor governance – establish effective service, performance and commercial governance through SLAs, KPIs, scorecards, escalation paths, regular service performance review and management reporting.
• Third-party risk and control – ensure vendor arrangements comply with Group sourcing, outsourcing, information security, resilience, data, legal, regulatory and audit requirements.
• Stakeholder partnership – provide commercial advice and decision support to Markets Technology leadership, platform owners and programme teams to enable strategic delivery and disciplined vendor outcomes.

Partner with Supply Chain Management as the Markets Technology contract owner, ensuring sourcing strategies, negotiations, contract structures and supplier governance support both Group policy requirements and business objectives. Act as the primary business owner for strategic technology contracts, maintaining accountability for commercial performance whilst leveraging SCM expertise in sourcing and procurement processes.

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.