HEAD, BUSINESS OPERATIONS

KPJ Healthcare; Rawang; On-site; MYR 90,000 - 130,000; Full time

Job summary

KPJ Healthcare seeks an experienced operations administrator to oversee daily hospital departments including Admissions, Cashier, Billing, and Credit Management. You will ensure accurate patient charges, monitor accounts receivable, and coordinate between clinical and finance teams.

The role requires a Bachelor in Business Administration or equivalent with 5 years healthcare experience, strong Microsoft Office skills, and ability to work under pressure.

Qualifications

• Bachelor degree required with relevant healthcare exposure preferred.
• 5 years of experience in hospital or healthcare operations.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to interact with customers, employees, and third parties.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Supervise daily operations of Admissions, Cashier, Billing, and Credit Management.
• Prepare monthly management reports.
• Oversee accounts receivable and ensure correct billing to patients.
• Ensure completeness of insurance documents prior to submission.
• Coordinate between clinic staff and finance for accurate charges.
• Monitor outstanding cases and ensure follow-up through channels.
• Provide staff training and ensure at least 30 hours per year.
• Review KPI and performance management with employees.

Skills

Microsoft Office

Leadership

Teamwork

Communication

Education

Bachelor Degree in Business Administration or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To be responsible to ensure the smooth operational of businessoperationsand all outstanding cases being handled properly, invoices being billed accurately and correctly andsendto debtorsin timelybasis.

2) JOB DESCRIPTION

Ensure compliancetothe termed Vision and Mission statements, goals,objectivesand values of the Company.

Supervise daily operations of departments such as Admissions, Cashier, Billing,GL Verification,Credit Management, and Emergency Registrations.

To preparemonthly reportfor management to review.

Tobe responsible forAccount Receivable. Correct accounting codes and amount are charged to each patients’ bills.

To be responsibleonthecompleteness oftheinsurance report.Ensure all documentsarecompletepriorsubmissioni.e.invoice, guaranteeletterand insurance form.

Tobe responsibleforthe completeness of documents.To develop a systematic flow betweentheClinic Assistant, nurses,and finance staff for the purpose of providingaccurateand complete charges for each patient with proper documentation.

To ensure Outstanding casesare being properlymonitoredand follow up with relevant parties.To ensure all outstanding casesarefollowedupthoroughly through allpossible channels.

Managing staff in the services.

Providetraining opportunities to enhance staff’s skills and competencies and ensure all staff achieve a minimum of 30 hours training per year.

Submission of probation review form (PRF) to Human Resources Management at least one week before the confirmation date.

Recommendations to absorb contractstaff intopermanent employment, extension of contract, or end of contract should besubmittedto Human Resource Management at least three weeks before the contract expiry.

Review yearly jobdescriptionfor all staff andsubmitto Human Resources Management forrecord.

Review yearly key performance indicators (KPI’s) and conduct mid-year and year-end fair performance management review with employees.

Tomonitorstaff discipline and work performance. Doing a counselling session and documenting it using a communication record form. HR should be informed and present during the meeting session if the issues require formal written action.

Further instruction by the Top Management of RSH or KPJ as a whole.

Other Responsibilities

Ensure all policies and procedures of ISO 9001, ISO 14001, ISO 45002 MSQH Hospital Accreditation Standard and Customer Service Management are adhered to and recordsmaintained,if and whenthese programs are implemented.

Participate in 5S activities andcomply withthe specified requirements.

Ensure adhere to The KPJ Way/ Standard People Practice (SPP).

Ensure the policies on patients andfamily’srights are addressed at all times.

Ensure to activelyparticipatein all quality initiatives and activities by the Company.

Ensure compliance toPatientsafety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).

Tocarriedout duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994.

To take reasonable care at work for the safety of yourself and otherpersons.

To co-operate with your employer or any otherpersonsin the discharge of any duty.

To wear or use any protective equipment or clothing provided by the employer.

Tocomply withany instruction or measure on Occupational Safety and Health.

Ensure all policies and procedures of ISO 37001 Anti Bribery Management System (ABMS) are adhered to and responsible for integrity principles, practices, and activities at hospitals & companiesif and whenthese programs are implemented.

3) JOB REQUIREMENT

Bachelor Degree in Business Administrationor equivalent.

5 years ofexperiences. Preferably with relevant experience inHospital/healthcare business or an equivalent combination of education andwork relatedexperience.

Microsoft Office literacy.

Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, thebrandand theCompany.

Ability to work under pressure and meet deadlines.

Prepared to work as a team member in themanner the best.

Responsibility and reliability to take charge of certain projectsindependently.

Leadership qualities with the ability to motivate and develop a team, fostering a positive and collaborative work environment.