Guest Service Center Agent

Anantara Hotels & Resorts; Desaru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Anantara Desaru Coast Resort & Villas invites applications for a Guest Service Representative to join our luxury team on the Malaysian coast. You will handle guest inquiries by phone and in person, explain hotel procedures, and provide timely information to ensure a memorable stay.

You should develop deep product knowledge of rooms, outlets, spa, and promotions, work closely with all departments, and attend events and training to continuously enhance service quality at Anantara.

Responsibilities

• To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information.
• To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Job description

Job Location:

Anantara Desaru Coast Resort & Villas

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties And Responsibilities

• To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information.
• To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.