Guest Services Agent: Elevate Stays & Service

Courtyard by Marriott; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Courtyard by Marriott Subang in Subang Jaya, Malaysia, is seeking a Front Office/Guest Services professional for a full-time, non-management role. You will answer guest inquiries via phone, email, chat, and mobile devices, operate the switchboard, and relay messages to the appropriate departments.

You will log requests, provide local information, and assist with room service and internet access. The role requires strong communication and service orientation, with duties spanning issue

Qualifications

• High school diploma or GED required.

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat and mobile devices.
• Operate telephone switchboard and process wake-up calls and messages.
• Log guest requests into computer and coordinate with Bellperson, Housekeeping, and other departments.
• Provide information about room features, amenities and local areas of interest.
• Assist with room service orders and internet access; handle guest transactions in POS.

Education

High school diploma or G.E.D.

Job description

Courtyard by Marriott Subang in Subang Jaya, Malaysia, is seeking a Front Office/Guest Services professional for a full-time, non-management role. You will answer guest inquiries via phone, email, chat, and mobile devices, operate the switchboard, and relay messages to the appropriate departments.

You will log requests, provide local information, and assist with room service and internet access. The role requires strong communication and service orientation, with duties spanning issue