Guest Service Supervisor

IKI Hotel; Ipoh; On-site; MYR 33,000 - 60,000; Full time

Job summary

Jora Malaysia in Ipoh is seeking an experienced Front Office Associate to perform and oversee check-in, check-out and reservations, ensuring a smooth guest journey throughout the stay.

The role requires handling guest complaints, assisting VIP arrivals, guiding junior GSAs, maintaining accurate room status and billing, and stepping in as shift leader when needed to support hotel operations.

Qualifications

• Minimum 2-3 years front office experience
• Good knowledge of hotel systems and operations

Responsibilities

• Perform and oversee check-in, check-out, and reservations
• Handle guest complaints and service recovery
• Assist with VIP/ Returnee arrivals and special requests
• Guide and support Junior GSAs during shifts
• Ensure correct room status, room assignments, billing, and system accuracy
• Act as shift leader or assist supervisor / hotel manager when required
• Prepare brief shift handover notes

Skills

Front office experience

Hotel systems knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform and oversee check-in, check-out, and reservations

Handle guest complaints and service recovery

Assist with VIP/ Returnee arrivals and special requests

Guide and support Junior GSAs during shifts

Ensure correct room status, room assignments, billing, and system accuracy

Act as shift leader or assist supervisor / hotel manager when required

Prepare brief shift handover notes

Experience / Skills :

Minimum 2-3 years front office experience

Good knowledge of hotel systems and operations