Guest Service Center Agent

MHG Desaru Hotel Sdn. Bhd.; Desaru; On-site; MYR 50,000 - 84,000; Full time

Job summary

Anantara Desaru Coast Resort & Villas in Malaysia seeks a guest services professional to answer calls, transfer to departments, explain hotel procedures and assist guests with information.

You will develop knowledge of room types, rates, facilities, outlets, spa and promotions, maintain service standards, and collaborate with all hotel departments to ensure guest satisfaction.

Responsibilities

• To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information.
• To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments, To attend hotel events, daily shift briefings and training to improve professional skills.

Job description

Job Location:

Anantara Desaru Coast Resort & Villas Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties and Responsibilities

To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information. To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. To develop a close and harmonious working relationship with all hotel departments, To attend hotel events, daily shift briefings and training to improve professional skills.

About Minor International

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career