Assistant Restaurant Manager

Anantara Group; Malaysia; Hybrid; MYR 36,000 - 52,000; Full time

Job summary

Anantara Desaru Coast Resort & Villas is seeking a hands-on In-Room Dining Operations professional to oversee daily IRD tasks and uphold service standards. You will lead the IRD team, ensuring accurate order handling, privacy, upselling opportunities, and guest satisfaction.

Role involves coordinating with Kitchen and F&B to guarantee quality, managing shifts, and maintaining a positive, professional work environment within a luxury resort setting in Malaysia.

Responsibilities

• Oversee daily In-Room Dining (IRD) operations, ensuring orders are received, prepared, delivered and cleared efficiently.
• Monitor order taking, food preparation, tray setup, delivery, and clearance to hotel standards.
• Ensure orders meet service times and are accurate with proper presentation and temperature.
• Communicate guest requests and dietary needs to relevant teams for proper handling.
• Conduct regular checks of guest floors, pantries, trolleys, and equipment to maintain quality.
• Lead and supervise IRD team members, allocate duties, and provide coaching and training as needed.
• Collaborate with Kitchen and F&B outlets to ensure food quality and timely preparation.
• Monitor portions, temperature, and product consistency; report quality issues and coordinate fixes.
• Record and communicate orders to Kitchen and Beverage teams; ensure timely delivery and clearance.

Job description

Job Location: Anantara Desaru Coast Resort & Villas Anantara Hotels & Villas is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

In-Room Dining Operations

Overseeing the daily operations of the In-Room Dining department.

• Ensure all in-room dining orders are received, prepared, delivered, and cleared efficiently and accurately.
• Monitor order taking, food preparation, tray setup, delivery, and clearance processes.
• Ensure orders are delivered within the established service time and according to hotel standards.
• Monitor the quality, presentation, temperature, and accuracy of all food and beverage orders.
• Ensure all guest requests, special dietary requirements, and preferences are properly communicated and handled.
• Conduct regular checks of guest floors, service areas, pantries, trolleys, trays, and equipment.
• Ensure proper mise en place and adequate operating supplies are maintained throughout each shift.

Guest Experience

Deliver warm, professional, and personalized service to all guests.

• Handle guest requests, feedback, and complaints promptly and professionally.
• Take ownership of service recovery and ensure appropriate follow-up with guests.
• Maintain awareness of VIP guests, repeat guests, special occasions, and guest preferences.
• Promote available food and beverage offerings, promotions, and upselling opportunities.
• Ensure guest privacy and discretion are maintained at all times.

Team Leadership & Supervision

Supervise and support IRD team members during daily operations.

• Allocate duties and responsibilities according to business levels and operational requirements.
• Conduct daily briefings and ensure team members are aware of operational updates, VIP arrivals, promotions, and special requests.
• Coach and develop team members to achieve consistent service standards.
• Assist with training, onboarding, and orientation of new employees.
• Monitor employee grooming, punctuality, attendance, discipline, and overall performance.
• Lead by example and maintain a positive and professional working environment.

Food & Beverage Quality

Ensure all food and beverage items are presented according to hotel and brand standards.

• Work closely with the Kitchen and relevant F& B outlets to ensure food quality and timely order preparation.
• Monitor portion control, presentation, temperature, and product consistency.
• Ensure special dietary requests and food allergies are communicated accurately to the relevant teams.
• Report any quality issues immediately and coordinate corrective action.

Order & Delivery Management

Ensure all orders are accurately recorded and communicated to the Kitchen and Beverage teams.

• Monitor the progress of orders and coordinate with the Kitchen to minimize delays.
• Ensure guest orders are checked for accuracy before leaving the IRD operation.
• Ensure trays, trolleys, cutlery, condiments, and other required items are properly prepared.
• Monitor timely delivery and clearance of trays and trolleys from guest rooms and corridors.
• Ensure proper handling of guest belongings and hotel equipment during delivery and collection.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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