Guest Reservations Specialist

Capri by Fraser Johor Bahru; Johor Bahru; On-site; MYR 28,000 - 47,000; Full time

Job summary

Capri by Fraser Johor Bahru is seeking a Reservations Associate to manage room bookings via phone, email, and online platforms. You will respond to inquiries, confirm and adjust reservations, and coordinate with Front Office, Sales, and Housekeeping to ensure smooth guest arrivals.

The role requires a Diploma/Degree in Hospitality or related field, and welcomes fresh graduates. Fluency in English, Bahasa Malaysia, and Mandarin is essential for guest communication and written correspondence.

Qualifications

• Diploma/Degree in Hospitality, Tourism Management, or a related field.
• Fresh graduates are welcome to apply.
• Detail-oriented, customer-focused, and able to multitask.
• Experience in hotel reservations, front office or customer service is an added advantage.
• Able to work on rotating shifts, including weekends and public holidays.

Responsibilities

• Handle all room reservations via phone, email, and online booking platforms with accuracy and professionalism.
• Respond promptly to guest inquiries, providing information on availability, rates, and promotions.
• Confirm, amend, or cancel bookings while ensuring all details are correctly updated in the system.
• Coordinate with Front Office, Sales, and Housekeeping teams to ensure smooth guest arrivals and special arrangements.
• Promote room upgrades, special packages, and add-on services to maximize revenue.
• Prepare daily and monthly reservation reports, monitoring occupancy and booking trends.
• Ensure compliance with hotel policies while maintaining data privacy and guest confidentiality.
• Deliver excellent customer service to create a positive first impression for all guests.

Skills

English

Bahasa Malaysia

Mandarin

Education

Diploma/Degree in Hospitality or related field

Job description

Capri by Fraser Johor Bahru is seeking a Reservations Associate to manage room bookings via phone, email, and online platforms. You will respond to inquiries, confirm and adjust reservations, and coordinate with Front Office, Sales, and Housekeeping to ensure smooth guest arrivals.

The role requires a Diploma/Degree in Hospitality or related field, and welcomes fresh graduates. Fluency in English, Bahasa Malaysia, and Mandarin is essential for guest communication and written correspondence.