Guest Experience Service Crew – Premium F&B

Huckleberry Hospitality Group Sdn Bhd; Kuala Lumpur; On-site; MYR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Performance rewards

Training & development

Employee benefits

Professional environment

Job summary

Huckleberry Hospitality Group Sdn Bhd in Kuala Lumpur seeks friendly Service Staff to deliver outstanding customer experiences in premium outlets.

You will assist guests with inquiries, promote products, handle orders and payments using POS systems, and help keep the outlet clean and well-stocked. Join a dynamic team and grow your hospitality career.

We value flexibility to work shifts, weekends and public holidays; basic English is required and additional languages are an advantage.

Qualifications

• Previous experience in retail, hospitality, café, restaurant, or customer service is preferred.
• Promote cakes, pastries, beverages, specials and ongoing promotions.
• Ability to work in a fast-paced environment; flexible to shifts.

Responsibilities

• Deliver friendly, professional, and attentive customer service.
• Assist guests with product inquiries, recommendations, and purchases.
• Process orders and payments accurately using POS systems.
• Monitor inventory and assist with stock management
• Ensure products are well-stocked, displayed, and presented according to company standards.
• Check product labels, pricing and expiry dates.
• Ensure all promotional items and marketing collaterals are displayed correctly and timely.
• Maintain cleanliness, hygiene, and organization of the outlet at all times.
• Support daily opening and closing procedures.
• Support pre-order sales for cakes, hampers and festive items.
• Work closely with team members to ensure smooth outlet operations.
• Assist in achieving sales and customer satisfaction targets.

Skills

Customer service

Communication skills

Interpersonal skills

English (basic)

Tools

POS systems

Job description

Huckleberry Hospitality Group Sdn Bhd in Kuala Lumpur seeks friendly Service Staff to deliver outstanding customer experiences in premium outlets.

You will assist guests with inquiries, promote products, handle orders and payments using POS systems, and help keep the outlet clean and well-stocked. Join a dynamic team and grow your hospitality career.

We value flexibility to work shifts, weekends and public holidays; basic English is required and additional languages are an advantage.