Guest Experience & Operations Manager

KKS HOSPITALITY SDN. BHD.; George Town; On-site; MYR 70,000 - 90,000; Full time

Job summary

Soori Penang, a luxury boutique hotel in the historic heart of George Town, seeks a Guest Experience & Operations Lead to shape the atmosphere and guest experience.

You will engage with guests, foster meaningful relationships, guide the team and oversee the smooth running of daily operations.

This role offers the opportunity to develop leadership and operational capabilities, with a view toward progressive responsibility and a future hotel management role.

Qualifications

• Outstanding interpersonal skills and guest focus.
• Natural leadership potential with the ability to guide a small team.
• Ambition to grow into hotel management.

Responsibilities

• Engage personally with guests and foster meaningful relationships.
• Guide the team and oversee smooth daily operations.
• Develop leadership and operational capabilities with view toward future hotel management.

Job description

An opportunity for an engaging individual with a passion for people, an instinct for hospitality and the ambition to lead.

Nestled within the historic heart of George Town, Soori Penang is an intimate luxury boutique hotel where thoughtful hospitality, personal connections and attention to detail define the guest experience.

We are seeking a charismatic, confident and hands‑on individual who enjoys engaging with people, has a natural flair for hosting and takes genuine pride in creating memorable experiences.

Beyond personality and presence, we value initiative, sound judgement and a willingness to take ownership. We are looking for someone who leads by example, embraces challenges and has the potential to grow into a hotel management role.

The Individual

Naturally personable, articulate and well‑presented, with an engaging presence.

A gracious host who enjoys meaningful conversations and connecting with people from all walks of life.

Demonstrates leadership potential, with the confidence to guide and motivate a small team.

Proactive, resourceful and solutions‑oriented, with a strong sense of ownership.

Attentive to detail, with an appreciation for aesthetics, service and the finer aspects of hospitality.

Adaptable and hands‑on, equally comfortable attending to guests and overseeing daily operations.

Ambitious, curious and eager to develop professionally.

The Opportunity

As the Guest Experience & Operations Lead, you will play a central role in shaping the atmosphere and guest experience at Soori Penang.

You will engage personally with guests, foster meaningful relationships, guide the team and oversee the smooth running of daily operations.

This position offers the opportunity to develop your leadership and operational capabilities, progressively assuming greater responsibility with a view towards a future hotel management role.

We place greater value on character, initiative and potential than on formal qualifications or industry experience.