Guest Experience Host - Front Desk & Rewards Expert

Holiday Inn Sepang; Sepang; On-site; MYR 39,000 - 61,000; Full time

Job summary

Holiday Inn Sepang is seeking a hospitality professional to uphold memorable guest experiences in a fast-paced hotel setting. The role focuses on greeting guests, handling payments for bookings, and ensuring smooth check-in and check-out processes.

The successful candidate will anticipate guests' needs, offer tailored recommendations, and serve as a trusted contact for bill issues and restaurant suggestions, delivering warm, attentive service.

Responsibilities

• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations

Job description

Holiday Inn Sepang is seeking a hospitality professional to uphold memorable guest experiences in a fast-paced hotel setting. The role focuses on greeting guests, handling payments for bookings, and ensuring smooth check-in and check-out processes.

The successful candidate will anticipate guests' needs, offer tailored recommendations, and serve as a trusted contact for bill issues and restaurant suggestions, delivering warm, attentive service.