Guest Experience & F&B Manager for Premium Office Hub

Jones Lang LaSalle Incorporated

Kuala Lumpur

On-site

MYR 100,000 - 160,000

Full time

3 days ago

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Job summary

Jones Lang LaSalle Incorporated's Appraisal Property Management (APM) unit in Kuala Lumpur is seeking a Guest Services and Food & Beverage Manager to oversee a 550-seat cafe, front-of-house team, and the tenant experience. The role focuses on delivering exceptional customer service, managing the F&B operator, and ensuring high standards of presentation across the building.

You will lead a six-member Guest Services team plus an Events Specialist, coordinate tenant events, and collaborate with

Qualifications

Demonstrated empathy with customer needs and excellent customer service ethics are mandatory.
Conscientious, diligent and organized work approach with professional appearance.
Ability to motivate a team to maintain high levels of customer service.
Focus on meticulous presentation of the property and its image at all times.
Ability to communicate with people at all levels and adapt to diverse backgrounds.

Responsibilities

Manage the property’s Guest Services Program and coordinate the team of six staff.
Oversee lobby activations for seasonal events and monthly activities; coordinate shared facility events and tenant communications.
Manage the external F&B operator, including menus, pricing, hygiene, and annual audits.
Coordinate contractor services (cleaning, toiletries, supplies, maintenance) within budget and standards.
Drive sustainability initiatives, waste management, and reporting.
Assist with annual budget formulation and monthly forecasts.
Direct staff reports: five Guest Experience Assistants and one Events Specialist.