Guest Experience Expert - Butler

St. Regis Hotels & Resorts; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

St. Regis Hotels & Resorts in Kuala Lumpur seeks a Guest Experience Expert to welcome guests, guide them through their stay, and respond to requests with attentiveness and professionalism.

You will handle operational tasks, prepare reports, and share local area highlights to create memorable experiences for guests while upholding company policies and standards.

Qualifications

• High school diploma or G.E.D. required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Deliver a memorable guest experience by guiding guests through their stay and addressing requests.
• Handle operational needs, complete reports, and share local highlights to enhance guest satisfaction.
• Maintain professional appearance and adhere to policies to protect hotel assets and ensure quality service.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number 26129602
• Job Category Rooms & Guest Services Operations
• Location No 6 Jalan Stesen Sentral 2, Kuala Lumpur Wilay 50470, Malaysia VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.