Growth Operations Specialist, APAC

Jobstreet by SEEK; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading online employment marketplace in Kuala Lumpur is seeking a Growth Operations Specialist to optimize operations and manage stakeholder relationships. The ideal candidate will have 3-4 years of experience in operations, strong judgement skills, and familiarity with CRM systems like Hubspot. This role offers a dynamic environment where you can make a real impact while working on innovative growth initiatives.

Benefits

Culture of inclusion and wellbeing

Opportunities for professional development

Qualifications

• Experience leading process design initiatives independently.
• Proven ability to translate business requirements into operational processes.
• Commitment to consistently delivering on tasks and projects.

Responsibilities

• Design and implement operations processes for ARD initiatives.
• Navigate stakeholder relationships for operational delivery.
• Contribute to the optimisation and continuous improvement of processes.

Skills

Strong stakeholder engagement

Judgement and decision making

Creative problem solving

Independent working

Education

3-4 years’ experience in Operations or similar

Tools

Hubspot

Jira

Confluence

Microsoft Office suite

Job description

Overview

Jobstreet by SEEK – Kuala Lumpur, Kuala Lumpur

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange. SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh. SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

The Role

As a Growth Operations Specialist at SEEK, you\'ll be part of a fast-paced and supportive environment where you can make a real difference. You\'ll work on complex challenges that have a direct impact on people\'s lives, helping us evolve our business and reach new heights.

To achieve SEEK\'s growth ambition, the Adjacent Revenue Development (ARD) Team are focused on developing new commercial models and incremental revenue from adjacent growth opportunities. This team is made up of Initiative Leaders (Growth Managers, Partnerships Manager), a Growth Operations and Analytics team (GOAT) and a Sales and Customer Engagement Team (Growth Executives).

Reporting to the Growth Operations Team Leader, the Growth Operations Specialist is responsible for designing and implementing systems and processes to ensure the broader Adjacent Revenue Development Team can run highly efficient and effective initiatives.

Job Description

• Independently design and implement the operations processes for ARD initiatives
  • Examples include:
• • Exercising strong independent judgement in designing and implementing optimal process flows for experimentation, with clear touch points between internal team members, external partners/third parties and customers.
  • Holding internal parties and third-party partners accountable to following processes, resolving and troubleshooting where necessary.
  • Accountability for the tracking of key metrics that determine experiment success.
  • Utilising tools including Hubspot, Confluence and Jira to design and implement scalable operational frameworks
  • Ownership of operational documentation

Navigate stakeholder relationships for operational delivery across ARD initiatives

• Proactively engage with internal stakeholders to gather requirements and align on operational processes
• Act as the operational point of contact for stakeholders, providing clear communication on process status, timelines, and operational dependencies
• Confidently manage stakeholder expectations regarding operational deliverables, communicating progress, potential risks, and opportunities for improvement

Contribute to the optimisation and continuous improvement of ARD Team processes

• Identify and suggest opportunities for more effective and efficient processes across initiatives.
• Ensure consistency in processes across different initiatives where it makes sense.
• Play an elevated role in the team driving internal-team focused projects outside of experiments, including working on tools and rituals within the team.
• Use unique position and touchpoints with all ARD team members to make a strong contribution to a team environment that is productive, enjoyable and supportive.

Qualifications

• 3-4 years’ experience in Operations, Project Coordinator, Administration or similar roles.
• Ability to work autonomously on tasks, willingness to call out issues or opportunities with capacity.
• Demonstrated experience leading process design initiatives independently
• Proven ability to translate business requirements into operational processes and anticipate issues
• Pragmatic and focused on delivering outcomes; biased toward action
• Demonstrated strong judgement & decision making to juggle competing priorities, to ensure the best outcomes for the individual, the team, SEEK and our clients
• Strong stakeholder engagement and relationship management skills, ability to maintain clear communication of priorities with stakeholders across different initiatives.
• Commitment to consistently delivering on tasks and projects.
• Be comfortable and adaptable working in an ambiguous environment
• Creative and innovative approach in problem solving and solution building, taking ownership to drive the outcomes and positively impact change
• Willingness to learn and to contribute in a variety of ways as tasks and projects evolve.
• Be an enthusiastic team member who is helpful, supportive and enjoys coming to work
• Belief in and passion for SEEK’s Purpose.
• Strong skills across Microsoft Office suite, comfort in learning new software
• Hands-on experience with CRM systems (e.g Hubspot)
• Working knowledge of Jira and Confluence, nice to have
• Previous experience or interest working with AI valuable, but not essential

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don\'t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

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