Group Sales Manager - Personal Financial Services (Personal Loan - Central)

Hong Leong Bank; Malaysia; On-site; MYR 100,000 - 180,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a managerial sales lead to oversee and coach a team of Personal Loan staff, ensuring monthly targets are achieved and compliance is maintained. You will guide new recruits, drive productivity, and coordinate with the sales team to sustain performance.

This role emphasizes leadership, target attainment, and a strong customer-service culture. The position requires experience in managing sales professionals within a banking environment and the ability to

Responsibilities

• Supervise and review sales managers performance and goals based on monthly output.
• Closely monitor and track team's sales productivity to ensure optimal performance.
• Plan and execute team sales plans to achieve monthly and annual acquisition targets.

Job description

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

Supervise and review sales managers performance and goals based on their monthly output. Closely monitor and track team's sales productivity to ensure optimal performance. Plan and execute team sales plans in order to achieve the monthly and annual acquisition targets. Plan, set, and ensure monthly sales targets assigned to each Sales Managers are achieved. Lead and motivate team members to achieve their respective individual Key Result Area (KRA) targets. Work closely with Sales Manager to guide new recruits and existing Personal Loan staff.

Managerial (team/group responsibilities)

Ensure all new recruits and existing PLS are well trained and competent to handle sales enquiries, loan submissions and closing. Lead and motivate Sales Managers and team members to achieve their respective individual KRA targets. To plan, set and ensure monthly sales target by Individual Sales Executive is achieved. Assist Sales Managers in coaching and developing Sales Executives to enhance their Product Knowledge and selling skill to create a highly charged and aggressive sales team. To cultivate a professional working atmosphere that encourage career development and reduce staff attrition. To liaise with VOC to handle/resolve customers' complaints timely and efficiently. Ensure compliance in all internal and external dealings.

Organizational (organizational responsibilities)

Ensure compliance and consistency with Bank's policy in Personal Loan acquisition effort. To ensure team's headcount requirements are met. To cultivate strong customer service culture and awareness among Sales Executives. To ensure sales productivity and cost management are aligned with the bank's directions.

About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.