Group IT Incident & Risk Lead

Airswift; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Airswift is seeking a Group IT Incident & Risk Lead to own the end-to-end incident and problem management lifecycle across a global shared services environment, driving governance and executive visibility, and ensuring timely resolution and continuous improvement.

You will lead Post-Incident Reviews, risk workshops and ITSM tooling, deliver committee-level risk reporting to senior leadership, and apply ITIL practices with ISO 31000/ COBIT frameworks to strengthen controls.

Qualifications

• Bachelor’s degree in a relevant field.
• 7+ years in IT operations, service management or technology risk.
• 3+ years owning Incident Management or Problem Management at group or enterprise level.
• Experience consolidating and publishing incident, problem and IT risk reporting for senior leadership.
• Experience owning and maintaining an IT risk register in line with a group risk framework and risk appetite.
• Experience facilitating risk workshops with technology and business stakeholders.
• Experience chairing Post-Incident Reviews and driving actions through to closure.

Responsibilities

• Own incident and problem management lifecycle across the group.
• Publish IT risk reporting for senior leadership.
• Chair Post-Incident Reviews and drive actions to closure.
• Lead risk workshops with technology and business stakeholders.
• Maintain IT risk register per group framework and risk appetite.

Skills

Incident Management

Problem Management

IT Risk Management

ITSM Tools

Executive Communication

Cross-Functional Collaboration

Risk Workshops

Runbooks & Severity

ISO 31000 / COBIT / NIST

Escalation Management

Education

Bachelor’s degree in relevant field

Tools

ServiceNow

Job description

Group IT Incident & Risk Lead

This opportunity sits within a global shared services environment supporting technology operations across multiple international markets. The role will take ownership of incident management, problem management and IT risk reporting, with direct impact on governance, service performance and executive visibility. This position offers broad enterprise exposure across Post-Incident Reviews, risk workshops, ITSM tooling and committee-level reporting, making it well suited to candidates with strong service management and technology risk expertise.

Required Education

• Bachelor’s degree in a relevant field

Required Experience

• 7+ years in IT operations, service management or technology risk
• 3+ years owning Incident Management or Problem Management at group or enterprise level
• Experience consolidating and publishing incident, problem and IT risk reporting for senior leadership
• Experience owning and maintaining an IT risk register in line with a group risk framework and risk appetite
• Experience facilitating risk workshops with technology and business stakeholders
• Experience chairing Post-Incident Reviews and driving actions through to closure

Required Skills

• Enterprise-scale Incident Management using ITIL v3 or ITIL v4 practices
• Problem Management discipline and root cause analysis
• IT Risk Management using frameworks such as ISO 31000, COBIT and NIST
• Ability to act as Incident Manager or escalation point during high-severity incidents
• Executive-level written and verbal communication
• Analytical thinking and evidence-led decision making
• Use of ITSM tooling such as ServiceNow or equivalent platforms
• Collaboration across Assurance, Change and Engineering functions
• Ability to improve runbooks, severity matrices, communications standards and escalation paths

Preferred Qualifications

• ITIL v4 Managing Professional or equivalent
• Risk certification such as CRISC or ISO 31000

About Airswift

Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs. With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the industry.