Graphic Design & E-Commerce Operation Specialist

Custa Sdn. Bhd.; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

CUSTA Sdn. Bhd. is seeking a skilled Graphic Designer to join our growing team in Kuala Lumpur.

You will handle design creation and reviews for our e-commerce platform and sales channels, while collaborating with marketing and product teams to improve campaigns and product visuals. In this role you will manage multiple design requests, produce banners for digital marketing, edit photos, and ensure timely delivery.

Qualifications

• Minimum 3 years of hands-on experience in graphic design for paper products or corporate gifts.
• Experience creating digital marketing banners, photo editing and other creatives.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, etc.).
• Proficiency in English, including communication, presentation and interpersonal skills.
• A continuous improvement mindset, integrity and respect for others.

Responsibilities

• Review customer designs and provide design advice.
• Create engaging visuals for print materials and gifts.
• Develop web banners and social media visuals.
• Manage multiple design requests to meet deadlines.
• Support cross-functional teams with campaigns.
• Communicate with customers about designs and orders.
• Collaborate with sales, marketing and product teams.

Skills

Graphic design

Banner design

Photo editing

Project management

Client communication

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Graphic Design & E-Commerce Operation Specialist

CUSTA is a rapidly growing online customization and printing platform operating in Malaysia and Singapore, backed by investments from well-known venture capital firms.

As we continue to expand our business, we are reopening our Graphic Designer position. Please review the job description and requirements below — if you meet them and are interested in the position, we encourage you to apply.

Your Mission

As a professional Graphic Designer at CUSTA, your mission is to handle design creation and reviews requested through our e-commerce platform and sales channels. You will also respond to creative requests from internal teams such as marketing and product development, and you will be responsible for overseeing e-commerce operations before and after the design process.

Through your designs, we expect CUSTA to become a more appealing and trustworthy platform for a wide range of customers.

Key responsibilities

• Design review and consultation: Review designs submitted by customers, sales and customer service teams. Provide prompt and accurate support, including corrections and design advice.
• Creating attractive graphic designs: Plan, design and propose engaging visuals for print materials, customized products and personalized gifts.
• Web banner design and photo editing: Develop impactful social media visuals and digital marketing banners to drive customer engagement.
• Project progress management: Manage multiple design requests simultaneously, ensuring timely delivery and no missed deadlines.
• Customer support and engagement: Communicate effectively with customers about their designs and orders, ensuring a positive experience.
• Cross-functional collaboration: Partner with customer service, sales and product development teams to craft compelling campaigns and enhance brand perception.
• Other design-related activities: Provide on-demand support for various design-related tasks as needed.

What we are looking for

Minimum 3 years of hands-on experience in graphic design for paper products or corporate gifts.

Experience creating digital marketing banners, photo editing and other creatives.

Proficiency in Adobe Creative Suite (Illustrator, Photoshop, etc.).

Proficiency in English, including communication, presentation and interpersonal skills.

A continuous improvement mindset, integrity and respect for others.

Nice to have

Experience in publishing, such as catalogue or magazine layout editing (nice to have).

Experience in streamlining and automating Illustrator workflows (nice to have)