Golf Services Assistant

Kuala Lumpur Golf & Country Club (KLGCC); Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Kuala Lumpur Golf & Country Club (KLGCC) is seeking a Golf Services Assistant / Front Desk to deliver high-quality customer service to members and guests. You will handle golf bookings, registrations, and related services efficiently to ensure a smooth, pleasant experience while maintaining a professional attitude.

You will also manage membership records, coordinate flight bookings, buggies, and caddies, process payments, and assist in coordinating golf tournaments with supervisors.

Qualifications

• Prior experience in customer service or front desk operations is an added advantage.
• Basic computer knowledge and ability to handle booking systems.
• Good communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Handle reservations and bookings from members and guests.
• Manage and update membership and handicap records accurately in the system.
• Arrange and coordinate flight bookings, buggies, and caddies as required.
• Process payments and ensure all transactions are handled accurately.
• Maintain proper filing of complimentary bookings and golf reservations.
• Assist in coordinating golf tournaments and related events with supervisors.
• Provide excellent customer service and respond to enquiries in a professional manner.

Skills

Customer service

Communication skills

Booking systems

Tools

Booking system

Job description

Job Title: Golf Services Assistant / Front Desk

Job Purpose

Deliver high-quality customer service to members and guests by handling golf bookings, registrations, and related services efficiently. Ensure a smooth and pleasant experience while maintaining a professional and positive attitude at all times.

Key Responsibilities

• Handle reservations and bookings from members and guests.
• Manage and update membership and handicap records accurately in the system.
• Arrange and coordinate flight bookings, buggies, and caddies as required.
• Process payments and ensure all transactions are handled accurately.
• Maintain proper filing of complimentary bookings and golf reservations.
• Assist in coordinating golf tournaments and related events with supervisors.
• Provide excellent customer service and respond to enquiries in a professional manner.

Requirements & Qualifications

• Prior experience in customer service or front desk operations is an added advantage.
• Basic computer knowledge and ability to handle booking systems.
• Good communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.