Global Support Specialist - Night Shift

HSBC; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

HSBC is seeking a night-shift Processing Associate in Kuala Lumpur to deliver high quality processing services within SLAs. You will resolve customer inquiries professionally, update knowledge on procedures, and maintain strong client rapport, while meeting monthly targets and adhering to internal controls.

Experience in foreign exchange or money markets is favorable. A post-graduate diploma/degree in accounting/finance/management is preferred, and flexible hours are required to cover

Qualifications

• Fluent in English (spoken and written).
• Ability to learn quickly and transfer knowledge.
• Comfort with analyzing numeric data.
• Basic computer knowledge required.

Responsibilities

• Provide high quality processing service within SLAs.
• Resolve customer inquiries professionally and maintain rapport.
• Update knowledge on procedures and adhere to standards.
• Complete tasks independently within set timeframes.

Skills

English fluency

Rapport building

Data interpretation

Basic computer skills

Shift flexibility

Multi-tasking

Focus under heavy data

Customer service mindset

Job description

HSBC is seeking a night-shift Processing Associate in Kuala Lumpur to deliver high quality processing services within SLAs. You will resolve customer inquiries professionally, update knowledge on procedures, and maintain strong client rapport, while meeting monthly targets and adhering to internal controls.

Experience in foreign exchange or money markets is favorable. A post-graduate diploma/degree in accounting/finance/management is preferred, and flexible hours are required to cover