Global Service Logistics & Parts Planning Lead

Premier Farnell; Penang; On-site; MYR 367,000 - 490,000; Full time

Job summary

Avnet's Global Service Operations role is responsible for managing a global service logistics network as well as service parts planning. The right candidate must be a go-getter with an entrepreneurial mindset, rolling up sleeves to continuously improve the customer experience across the lifecycle of technology solutions.

The role requires strong service logistics experience, analytical skills, and the ability to collaborate with internal teams and external partners to meet service level

Qualifications

• Bachelor’s degree. Business Administration, Supply Chain Management, or Engineering.
• 5+ years’ experience in the service supply chain space.
• 3+ years’ experience managing hardware service operations at the regional or global level.
• Parts Planning software experience, Baxter Planning software experience preferred.

Responsibilities

• Assist in the management of a global network of 140 forward stocking locations and support the global logistics aspects of moving spare parts into and out of 57 countries.
• Drive customer on time delivery SLA for next business day and 4-hour service orders while maintaining cost of service goals.
• Execute service part planning strategies for both new buy and repair to achieve maximum part availability.
• Oversee and drive process improvements with 3rd party repair partners and logistics providers.

Skills

Global accounts

ERP systems

Microsoft Office

Problem solving

Analytical skills

Education

Bachelor's degree

Tools

Baxter Planning software

Parts planning software

Job description

Avnet's Global Service Operations role is responsible for managing a global service logistics network as well as service parts planning. The right candidate must be a go-getter with an entrepreneurial mindset, rolling up sleeves to continuously improve the customer experience across the lifecycle of technology solutions.

The role requires strong service logistics experience, analytical skills, and the ability to collaborate with internal teams and external partners to meet service level