Global Service Desk Analyst: Korean Speaking IT Support

Mettler-Toledo Services Asia-Pac Sdn Bhd; Petaling Jaya; On-site; MYR 48,000 - 75,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Life Insurance Plan

Job summary

METTLER TOLEDO is seeking a Global Service Desk Analyst who will act as the primary contact for IT issues, providing 1st- and 2nd-level support across software and hardware. The role requires Korean-language capabilities and ITIL awareness, with on-call duties across global time zones.

You will log calls in ServiceNow, ensure SLA adherence, and coordinate with other IT teams to resolve high-priority incidents. A diploma or degree and IT-related experience are needed.

Qualifications

• Diploma or Degree in any discipline with keen interest in IT/Computer and at least 1 year of Service Desk or Technical Support experience.
• Good understanding of computer systems, mobile devices and tech products.
• Advanced ability to gather, monitor and document data.
• Understand the ITIL framework.
• Excellent verbal and written communication skills in English & Korean.
• Good knowledge of Service Desk and Call-Center operations.
• Required skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows operating system.
• Comfortable working in a call-center environment across global time zones.

Responsibilities

• Act as a main point of contact for IT issues and tickets from employees.
• Provide 1st and 2nd level support—troubleshoot and resolve IT problems from software to hardware.
• Handle support phone calls and tickets within defined SLA.
• Log all calls in the ServiceNow Service Desk tool.
• Take ownership and coordinate with other IT teams for high-priority issues.
• Escalate unresolved tickets to next level support teams.
• Participate in on-call rotation as required.

Skills

ITIL framework

Multilingual communication

Data gathering

Call-center ops

Education

Diploma or Degree in any discipline

Tools

Microsoft 365

Azure Active Directory

Exchange

MS Teams

LAN

VPN & Wireless

Antivirus

Windows

ServiceNow

Job description

METTLER TOLEDO is seeking a Global Service Desk Analyst who will act as the primary contact for IT issues, providing 1st- and 2nd-level support across software and hardware. The role requires Korean-language capabilities and ITIL awareness, with on-call duties across global time zones.

You will log calls in ServiceNow, ensure SLA adherence, and coordinate with other IT teams to resolve high-priority incidents. A diploma or degree and IT-related experience are needed.