Global Multilingual Customer Experience Specialist - Hybrid

Agoda; Kuala Lumpur; Hybrid; MYR 36,000 - 50,000; Full time

Job summary

A leading online travel booking platform in Kuala Lumpur is seeking Customer Experience Specialists to provide excellent service and manage customer needs through various communication channels. The ideal candidate must be proficient in English and Mandarin, with fluency in Cantonese preferred. Responsibilities include handling inquiries and suggesting process improvements. This role offers hybrid working arrangements and various employee benefits.

Benefits

Annual bonus

Medical card by AIA insurance

EPF, SOCSO & EIS Contribution

Annual leave starting at 16 days

Qualifications

• Excellent command of spoken and written English & Mandarin, fluency in Cantonese.
• Good attitude, enthusiastic, detail-oriented.
• Customer service skills: attentiveness, empathy, patience.

Responsibilities

• Deliver excellent customer service via phone, email, and live chat.
• Handle high volume of client inquiries professionally.
• Identify work process improvements and communicate them.

Skills

Excellent command of spoken and written English

Fluent in Mandarin and Cantonese

Customer service skills

Analytical thinking

Stress tolerance

Job description

A leading online travel booking platform in Kuala Lumpur is seeking Customer Experience Specialists to provide excellent service and manage customer needs through various communication channels. The ideal candidate must be proficient in English and Mandarin, with fluency in Cantonese preferred. Responsibilities include handling inquiries and suggesting process improvements. This role offers hybrid working arrangements and various employee benefits.