Global Move Management Consultant

Santa Fe Relocation; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading relocation services provider seeks an experienced professional to manage incoming client initiations and support international or domestic relocations. The role requires at least 4 years in Shipping, Logistics, or Supply Chain Management. Candidates must be fluent in English, with strong skills in Cantonese and Mandarin preferred. The successful individual will ensure data accuracy and compliance while maintaining excellent relationships with clients and partners. Opportunities to promote teamwork and company values are integral aspects of the position.

Qualifications

• High preference for candidates with Global Mobility experience in a Move Management capacity.
• Minimum of 4 years relevant experience in Shipping and/or Logistics, Supply Chain Management.

Responsibilities

• Assess, manage and process incoming initiations from corporate clients.
• Inform assignees on Corporate Mobility Policies.
• Support on Import/Export compliance.
• Update assignees and corporate clients on relocation stages.
• Evaluate move quotations under mobility policy.
• Engage with move partners to ensure compliance.
• Maintain data integrity and cost accuracy.

Skills

Fluent English

Cantonese

Mandarin

Customer-Centric approach

Technical understanding of international move processes

Problem-solving skills

Communication skills

Attention to detail

Education

University graduate or similar professional qualification

Job description

Assess, Manage and Process incoming initiations from the Corporate Client’s Mobility Teams

Brief and inform assignees on applicable Corporate Mobility Policies

Equip the Assignee with proper support on Import/Export compliance regulations.

Take ownership of updating assignees and corporate clients on all stages of the relocation (international or domestic).

Collate and Evaluate move quotations in line with the corporate mobility policy.

Award door-to-door Agent for the assignees relocation.

Work closely with the appointed move partners to fulfill the intended move plan and enforce compliance of the corporate mobility policy.

Accountable for the door-to-door move from start to finish

Maintain data integrity, cost accuracy and move records through systems and procedures.

Attend and to resolve any customer issues or complaints pro-actively.

Maintain timelines and accuracy of billing within the prescribed targets.

Observe the Santa Fe values at all levels of interaction with all internal and external stakeholders

Teamwork

To embrace and promote companies Mission Statement and core values

To proactively support other departments and offices in reaching goals, completing projects and reaching objectives

Position Specifications

University grad or bearing similar professional qualification in the same or related field.

High preference to candidates with Global Mobility experience in a Move Management capacity.

At Minimum 4 years relevant experience in Shipping and/or Logistics, Supply Chain Management

Skills Required

Speak good English and possess Cantonese and Mandarin language skills

Strong Customer-Centric approach and a team player

Comprehensive technical understanding of international move processes

Capability to manage Corporate Client, Assignee and Move Partner relationships while working under pressure

Personal and empathetic communication skills

Structured and Fast Problem-solving skills

Flexibility in decision making whilst adhering to pre-defined processes and KPIs

Attention to detail, sense of urgency, ability to prioritize